3 Rep Jobs

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities: Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills: Should have Maintenance & Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support & maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good to have skills: Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)"

Your role and responsibilities Who you are: A Supply Chain and Procurement Transformation Consultant assigned to this position is expected to have the proven experience and knowledge in the areas of Supply Chain Management including (Supply and demand management, SCM transformation, SCM Digital transformation, Supply Chain Planning and Execution, Sales & Operation's Planning, Operating Model Design, KPI improvement , Cost reduction) needed to ensure the successful delivery of consulting services and leading to high client satisfaction. This requires the capability to oversee the largest and most complex services engagements in their area of expertise and to demonstrate an expert understanding of the appropriate methods and skills to be used. They are expected to contribute to the growth of intellectual capital within their practice area and to support the development of other consultants through participation in mentoring or coaching activities. They are expected to establish trusted long-term relationships with clients through engagement activities. Focus would also be to lead large supply chain transformation engagements and lead pre-sales activities like solution design and proposal defense. What you'll do: This position requires the skills needed to test hypotheses and conclusions leading to the development of innovative client deliverables in a manner that supports and reinforces effective teaming within the engagement. This position is required to be client-facing, with primary requirement to drive project delivery and support in business pipeline build across large transformation plays in the supply chain area spanning across strategy, process, advanced analytics, optimization and technology solutions across Supply Chain and Procurement. The candidate is expected to lead bid and proposal activities within their area of practice and participate in related Sector, Solution Area, or Community activities. As delivery lead / subject matter expert, the candidate is expected to drive client billable engagements. They are expected to identify new business opportunities and to provide strong assistance to IBM in the winning of that business. Must be familiar with the contractual requirements for their area of practice and be capable of drafting and reviewing responses to Requests for Information (RFI) and responses to Requests for Proposal (RFP). Global knowledge sharing and management is key to IBM's success. Individuals will participate in, and / or be responsible for the creation, harvesting, protection and reuse of IBM's intellectual capital in the SC and associated domains. They will participate actively in knowledge sharing acti vities like communities of practice, forums, conferences and / or other knowledge exchanges. Discharges basic management responsibilities and assumes additional responsibilities as assigned. How we'll help you grow: IBM is committed to create a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. You'll have access to all the technical, management and leadership training courses you need to become the expert you want to be You'll learn directly from sales leaders and senior leadership team You have the opportunity to work in many different areas to figure out what really excites you Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Typical candidates is a Post Graduate in Management and possess 8-10 years of relevant business advisory experience in supply chain and procurement management consulting domain. Should be an expert in advisory and consultancy service having demonstrated experience of working with CXOs in client organizations for shaping their business strategies and assisting them in implementing strategies for transformation. Proficiency in analyzing, interpreting qualitative & quantitative information, and deriving strategies, cost take out opportunity identification, operational improvement, operating models and recommending forward-looking Digital environment to support client's business strategies. Familiar with next generation platforms and analytics in supply chain domain. Excellent written and verbal skills with an ability to communicate to all levels of an organization. Travel is required (approx. 50-75%) Preferred technical and professional experience Digital Transformation Cost Reduction Analytics

Role & responsibilities 1. Maintain CRM and customer databases with accurate and updated information. 2. Lead Date Entries in ERP 3. Searching Internet to find new prospects 4. Develop and manage marketing materials like brochures, presentations, and product datasheets. 5. Preparing weekly marketing activity report 6. Manage digital marketing efforts including email campaigns, website content updates, and LinkedIn presence. 7. Coordinating with social media marketing agency 8. Use B2B market portals (e.g., IndiaMART, TradeIndia, Alibaba, etc.) to identify potential clients and business opportunities. 9. Bulk Mails & Whatsapp messaging 10. Ensure timely communication with internal teams for sample dispatches and customer follow-ups. 11. Ability to communicate properly in Gujarati & Hindi 12. Knowledge of MS-Office, Internet & Google Sheets 13. Working knowledge of Digital Marketing Platforms Preferred candidate profile 2+ years of marketing experience, preferably in chemical, dyes, or pigment industries