Regional Services Manager .

Job Description

Job Title: Regional Services Manager Location: Chennai Experience: 10+years Position Summary: We are seeking an experienced and driven Regional Services Manager to lead the after-sales service operations for our boilers, steam systems, compressors, and heaters in the South India region. The role involves managing a team of service engineers, handling customer escalations, ensuring timely complaint resolution, and supporting dealers and channel partners. The ideal candidate will bring a strong technical background, hands-on experience in installation and commissioning, and the ability to mentor and lead a high-performing service team. Key Responsibilities Handle customer complaints and breakdowns within defined timelines. Oversee installation & commissioning of boilers, heaters, and related systems. Manage and mentor a team of service engineers for field service delivery. Provide technical support for troubleshooting, erection, and service execution. Support dealers and service partners with problem resolution. Conduct training for service teams, dealers, and clients. Allocate equipment and plan resources for installations and services. Manage service claims and ensure accurate documentation. Prepare monthly service reports and MIS for performance tracking. Ensure smooth execution of Service Jobs and Annual Service Contracts (ASCs). Requirements: Education: Bachelors Degree/Diploma in Mechanical / Electrical / Instrumentation Engineering or equivalent. Experience: 10+ years in service operations, preferably in boilers, heating systems, steam & compressed air systems . Proven track record in field service management, complaint handling , and team leadership . Strong understanding of boiler erection, pressure part inspection, control systems , and relevant statutory requirements. Good communication, problem-solving, and interpersonal skills. Willingness to travel across the region as per business needs.