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17 Job openings at Reed & Willow
Principal Consultant

Bengaluru, Karnataka, India

7 years

Not disclosed

On-site

Full Time

Role: Principal Consultant – Technology Hiring Location: Electronic City Bengaluru/Hyderabad Experience: 5–7 years Company: Reed & Willow – Talent Advisors About Reed & Willow Reed & Willow was built with a simple idea — recruitment can be sharper, more intuitive, and a whole lot more human. Over the last six years, we’ve helped some of the most ambitious tech and SaaS companies build high-performing teams. We’ve stayed independent, stayed focused, and stayed real. We partner with companies that value quality over quantity and recruiters who value trust over tracking. If you thrive on ownership and are excited by the idea of helping shape the future of hiring, this could be your place. What You’ll Do Own and lead full-cycle hiring for mid to leadership roles across top-tier product companies. Partner with hiring managers and founders to shape hiring strategies that actually work Be a mentor to junior team members and help build a high-performing tech desk. Use your sourcing mojo across Naukri, LinkedIn, GitHub, and beyond to find needles in haystacks. Manage multiple mandates with precision, speed, and empathy Be the face of Reed & Willow to our clients—drive engagement, trust, and delivery What We’re Looking For 5–7 years of hands-on experience in tech hiring (preferably with startups, product companies, or staffing firms) Excellent communication skills—you can hold a room and write a mean email Strong knowledge of the Indian hiring landscape and job boards like Naukri and LinkedIn A keen eye for talent and an obsession with candidate experience A self-starter mindset—you don’t wait to be told, you make things happen What You’ll Love Autonomy without micromanagement Real ownership, real clients, and real outcomes A team that’s obsessed with learning, feedback, and results Access to the best tools, resources, and leadership support Think you’re ready to build with us? Apply now. Let’s reimagine recruitment, one great hire at a time. Show more Show less

Senior Consultant

Hyderabad, Telangana, India

6 years

Not disclosed

On-site

Full Time

Senior Consultant – Technology Hiring Location: Hyderabad Experience: 3–6 years Department: Talent Advisory – Tech Hiring Reports to: Delivery Lead About Reed & Willow Reed & Willow was built with a simple idea — recruitment can be sharper, more intuitive, and a whole lot more human. In the last six years, we’ve helped some of the most ambitious tech and SaaS companies build high-performing teams. We’ve stayed independent, stayed focused, and stayed real. Now, as we scale, we’re looking inward — to reimagine how we hire, grow, and engage our own people. The Opportunity As a Senior Consultant, you’ll lead technology mandates across product companies and high-growth businesses. You’ll work directly with founders, engineering heads, and internal recruiters to drive end-to-end hiring delivery while mentoring junior consultants on the team. What You’ll Do Take ownership of 4–6 technology mandates at a time, managing full-cycle recruitment Partner with clients to understand role specifics, business context, and hiring urgency Build sourcing strategies using LinkedIn, Naukri , and targeted outreach Deliver a high-quality candidate experience from sourcing to closure Guide Associate Consultants and help shape their recruitment muscle Document progress, provide weekly reports, and manage client expectations proactively What You’ll Bring 3–6 years of recruitment experience, preferably with a staffing firm or product-led company Proven ability in technology hiring across engineering, DevOps, QA, and product functions Familiarity with LinkedIn Recruiter , Naukri , and job board optimization Excellent communication, calibration, and stakeholder management skills A high sense of ownership, speed, and comfort with changing priorities Show more Show less

Senior Legal Counsel – General Corporate, Commercial & M&A

Mumbai, Maharashtra, India

12 years

Not disclosed

On-site

Full Time

Job Title: Senior Legal Counsel – General Corporate, Commercial & M&A Location: Mumbai, India Experience Required: 12+ years Practice Areas: General Corporate Law, Commercial Law, Mergers & Acquisitions Role Summary: We are looking for a highly experienced and detail-oriented Senior Legal Counsel to join our legal team in Mumbai. The ideal candidate will possess 12+ years of experience in general corporate law, commercial advisory, and M&A transactions, preferably from a top-tier law school and reputed law firm or in-house role. This role requires strong transactional skills, legal acumen, and the ability to work with cross-functional teams and international clients. Key Responsibilities: 1. Provide strategic and practical legal advice on a wide range of general corporate and commercial matters. 2. Draft, review, and negotiate a variety of commercial contracts, shareholder agreements, JV agreements, NDAs, service agreements, and transactional documents. 3. Advise on business operations, regulatory compliance, risk management, and corporate governance. 4. Represent clients in contract negotiations, and provide legal support in mediations and arbitrations when required. 5. Conduct in-depth legal research and analysis to support transactions and client advisory. 6. Lead and manage the entire lifecycle of M&A transactions, including due diligence, deal structuring, documentation, and closing. 7. Ensure adherence to relevant laws, regulatory frameworks, and internal policies affecting business operations. 8. Collaborate with cross-functional and international teams to align legal guidance with business objectives. 9. Stay abreast of legal and industry developments, ensuring advice remains current and commercially relevant. 10. Contribute to internal knowledge sharing and mentor junior lawyers as part of the wider legal team. Candidate Requirements: ● LLB from a premier law school; LLM is a plus. ● Minimum 12 years of post-qualification experience in a law firm or corporate legal team with significant exposure to corporate advisory, commercial contracts, and M&A. ● Proven ability to handle complex cross-border transactions and strategic advisory independently. ● Strong drafting, negotiation, and communication skills with commercial awareness. ● Demonstrated leadership in client servicing and ability to manage multiple priorities. ● High ethical standards, attention to detail, and solution-oriented mindset. Interested candidates can send their resumes on td@rwindia.co Show more Show less

Corporate Lawyer

Mumbai, Maharashtra, India

12 years

Not disclosed

On-site

Full Time

Position Summary: We are seeking a highly experienced and dynamic legal professional to join our Mumbai office at the Associate Partner / Senior Manager level. The ideal candidate will bring deep expertise in General Corporate Law, Mergers & Acquisitions, and Corporate Restructuring, with a strong track record of advising clients across diverse industries. Roles and Responsibilities; • Lead and manage complex M&A transactions, joint ventures, and corporate restructuring projects. • Provide strategic legal counsel on general corporate matters, regulatory compliance, and governance. • Draft, review, and negotiate a wide range of commercial agreements and transaction documents. • Liaise with clients, regulatory authorities, and internal stakeholders to ensure seamless execution of legal mandates. • Mentor and guide junior team members, contributing to knowledge sharing and team development. • Stay abreast of legal and regulatory developments impacting corporate law and M&A. • Assists senior members of team on prospective client pursuits. Support in pitching for new clients - undertaking a detailed study to identify possible restructuring ideas/ opportunities. • Understands risk management procedures and ensure that they are being adhered to within engagements. Skillsets / Desired profile: • LL.B. or equivalent degree from a reputed institution; LL.M. is a plus. • 10–12 years of post-qualification experience, preferably with a leading law firm. • Proven expertise in corporate law, M&A, and restructuring. • Strong understanding of Indian corporate and regulatory frameworks. • Excellent drafting, negotiation, and communication skills. • Ability to manage multiple stakeholders and work under tight deadlines. Preferred Background: • Experience working with top-tier law firms or reputed corporate legal departments. • Exposure to cross-border transactions and international clients is an advantage. Show more Show less

Lead Consultant - Talent Acquisition (RPO)

Pune, Maharashtra, India

8 years

Not disclosed

On-site

Full Time

About Reed & Willow Reed & Willow was built with a simple idea, recruitment can be sharper, more intuitive, and a whole lot more human. In the last six years, we’ve helped some of the most ambitious tech and SaaS companies build high-performing teams. We’ve stayed independent, stayed focused, and stayed real. Now, as we scale, we’re looking inward, to reimagine how we hire, grow, and engage our own people. Job Title: Lead Consultant – Talent Acquisition Experience: 5–8 years Department: Talent Advisory, IT & Non-IT Recruitment Location : Pune Reports to : Delivery Lead Your Next Big Move As a Lead Consultant, you will drive end-to-end recruitment delivery across both IT and Non-IT mandates, with a strong focus on client delivery and a high-growth business mindset. You’ll work closely with founders, client business unit heads, and internal recruitment teams to fulfill key hiring goals, while also playing a pivotal role in mentoring junior consultants and contributing as a subject matter expert. What You’ll Do Act as the chief point of contact for clients and, at times, step into a Programme Manager role as needed. Consult and strategize with clients to refine their hiring needs and align talent strategies with business goals. Collaborate with the sourcing and research teams to identify, engage, and assess top executive-level talent. Innovate and implement game-changing hiring strategies that improve recruitment efficiency and effectiveness. Provide consistent communication and exceptional client service throughout the hiring process. Develop deep insights into leadership styles, professional histories, and candidate-to-role alignment to ensure a strong fit. This role primarily functions as an individual contributor, with additional responsibilities in stakeholder engagement and team management. What You’ll Bring 5–8 years of recruitment experience, preferably with a staffing firm or product-led company Proven ability in technology hiring across engineering, DevOps, QA, and product functions Familiarity with LinkedIn Recruiter, Naukri, and job board optimization Excellent communication, calibration, and stakeholder management skills A high sense of ownership, speed, and comfort with changing priorities Bring your sense of humour — (the kind that's totally HR-compliant 😄) High performing? Great. High-energy? Non-negotiable. Let’s keep the vibe up! Show more Show less

Consultant

Mumbai, Maharashtra, India

1 - 2 years

Not disclosed

On-site

Full Time

Job Description : 1) Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. 2) Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements. 3) Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. 4) Report to management regarding the finances of establishment. 5) Establish tables of accounts, and assign entries to proper accounts. 6) Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. 7) Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. 8) Prepare/Review forms and manuals for accounting and bookkeeping personnel, and direct their work activities. 9) Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems. Requirements :  University Graduate and Qualified Chartered Accountant  Maximum 1-2 years post qualification work experience with a mid-size advisory or professional firm or a large multinational company  Expertise in Tally  Fluent in usage of software’s  Good communication skills in English, verbal and written and knowledge of local language  “Can do attitude” and willingness to develop into areas, as required by the company Desirable:  Knowledge in respect of accounting, auditing, direct and indirect taxation, company law, compliance. Interested candidate can send their resumes on td@rwindia.co Show more Show less

Consultant

Pune, Maharashtra, India

2 - 5 years

Not disclosed

On-site

Full Time

Role : CRM Designation : Consultant Experience : 2 to 5 Years Location : Pune - Viman Nagar Mode : Work From Office. Job Description 1) Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. 2) Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements. 3) Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. 4) Report to management regarding the finances of establishment. 5) Establish tables of accounts, and assign entries to proper accounts. 6) Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. 7) Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. 8) Prepare/Review forms and manuals for accounting and bookkeeping personnel, and direct their work activities. 9) Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems. Requirements :  University Graduate and Qualified Chartered Accountant  Maximum 1-2 years post qualification work experience with a mid-size advisory or professional firm or a large multinational company  Expertise in Tally  Fluent in usage of software’s  Good communication skills in English, verbal and written and knowledge of local language  “Can do attitude” and willingness to develop into areas, as required by the company Desirable:  Knowledge in respect of accounting, auditing, direct and indirect taxation, company law, compliance. Interested candidates can send their resumes on td@rwindia.co Show more Show less

Consultant - Talent Acquisition

Hyderabad, Telangana, India

2 - 12 years

None Not disclosed

On-site

Full Time

About Reed & Willow Reed & Willow was built with a simple idea, recruitment can be sharper, more intuitive, and a whole lot more human. In the last six years, we’ve helped some of the most ambitious tech and SaaS companies build high-performing teams. We’ve stayed independent, stayed focused, and stayed real. Now, as we scale, we’re looking inward, to reimagine how we hire, grow, and engage our own people. 🔹 Job Title: Consultant – Talent Acquisition 🔹 Level : We are hiring across various levels, Associate Consultant, Senior Consultant & Lead Consultant 🔹 Experience: 2 - 12 Years (Core Technology Recruitment) 🔹 Department: Talent Advisory, Technology Headhunters 🔹 Location : Hyderabad (Preferred) / Bengaluru 🔹 Reports to : Delivery Lead Are you a high-energy recruiter who loves rolling up your sleeves and getting things done? Do you thrive in fast-paced hiring sprints and know how to find that one perfect tech profile in a sea of resumes? We’re looking for a Tech Recruiter who’s driven, hands-on, and ready to take full ownership of sourcing and hiring for both volume-based and niche technology roles . What you’ll be doing: 🔹 Act as the sole driver of end-to-end recruitment , from sourcing to offer 🔹 Handle high-volume mandates with speed, focus, and precision 🔹 Deep-dive into niche tech hiring and bring in top talent for hard-to-fill roles 🔹 Be the primary point of contact for hiring managers and stakeholders 🔹 Ensure seamless delivery and consistent updates on progress and closures 🔹 Work independently, manage priorities, and keep the momentum going This is a pure individual contributor role — no sourcing team, no hand-holding — just your grit, energy, and ability to deliver. 🔹 If you’re someone who thrives on ownership, speed, and hustle — we’d love to hear from you. Apply now and let’s build something great together. What You’ll Bring 🔹Technology recruitment experience, preferably with a staffing firm or product-led company 🔹Proven success in hiring across core technology and data verticals including Engineering, DevOps, QA, Product Management, Data Science, Machine Learning, Data Engineering, and UI/UX Design 🔹Familiarity with LinkedIn Recruiter, Naukri, and job board optimization 🔹Excellent communication, calibration, and stakeholder management skills 🔹A high sense of ownership, speed, and comfort with changing priorities 🔹Bring your sense of humour — (the kind that's totally HR-compliant 😄) 🔹High performing? Great. High-energy? Non-negotiable. Let’s keep the vibe up!

Executive Assistant

Bengaluru, Karnataka, India

2 - 6 years

None Not disclosed

On-site

Full Time

Role : Executive Assistant Experience -2 6 Years Location Pune. Main Responsibilities: • Preparing timesheets • Handling internal billing software • Preparing productivity sheets for employees • Sending Invoices to Clients (Email/courier) • Making payment follow up from clients (via mails or phone calls) • Drafting of Consultancy Agreement • Preparation of Purchase order as and when required by the clients. • Preparation of PowerPoint presentation • Develop and carry out an efficient documentation and filing system. • Arranging transportation for employees. • Accommodation booking & Travel ticket booking. • Creating outlook calendar invites for meetings. • Checking for availability of meeting rooms • Business card preparation & management. Pre-requisite: • Good knowledge of MS-Office and basics of Computer (Excel, PowerPoint, Outlook) • Postgraduate/Graduate from any university. • Pleasing personality is mandatory. • Excellent communication skills in English, verbal and written and knowledge of local language. • Fresher or experienced candidates can apply. Interested candidate can send their resumes on td@rwindia.co

Account Executive

Mumbai, Maharashtra, India

1 - 2 years

None Not disclosed

On-site

Full Time

Job Description –Accounts Executive Location : Mumbai - Lower Parel & Anderi East Mode : Work From Office Type : Permanent Job Description : 1) Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. 2) Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements. 3) Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. 4) Report to management regarding the finances of establishment. 5) Establish tables of accounts, and assign entries to proper accounts. 6) Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. 7) Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. 8) Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities. 9) Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems. Requirements • A Semi qualified Chartered Accountant, University Graduate or Post Graduate • At least 1 to 2 years post qualification work experience with a mid-size advisory or professional firm or a large multinational company • Expertise in Tally • Fluent in usage of software’s • Good communication skills in English, verbal and written and knowledge of local language • “Can do attitude” and willingness to develop into areas, as required by the company Desirable: • Knowledge in respect of accounting, auditing, direct and indirect taxation, company law, compliance.

Executive Assistant

Bengaluru, Karnataka, India

2 - 6 years

None Not disclosed

On-site

Full Time

Role : Executive Assistant Experience -2 6 Years Location : Bangalore. Main Responsibilities: • Preparing timesheets • Handling internal billing software • Preparing productivity sheets for employees • Sending Invoices to Clients (Email/courier) • Making payment follow up from clients (via mails or phone calls) • Drafting of Consultancy Agreement • Preparation of Purchase order as and when required by the clients. • Preparation of PowerPoint presentation • Develop and carry out an efficient documentation and filing system. • Arranging transportation for employees. • Accommodation booking & Travel ticket booking. • Creating outlook calendar invites for meetings. • Checking for availability of meeting rooms • Business card preparation & management. Pre-requisite: • Good knowledge of MS-Office and basics of Computer (Excel, PowerPoint, Outlook) • Postgraduate/Graduate from any university. • Pleasing personality is mandatory. • Excellent communication skills in English, verbal and written and knowledge of local language. • Fresher or experienced candidates can apply. Interested candidate can send their resumes on td@rwindia.co

Company Secretary

Pune, Maharashtra, India

2 - 4 years

None Not disclosed

On-site

Full Time

Role : Consultant - Company Secretary Location : Pune Experience : 2- 4 Years Main Responsibilities 1. Secretarial Compliances for subsidiaries of foreign companies in India, RBI & FEMA related compliances. 2. Handling all the Statutory Requirements as per Company Law Board, for Quarterly Board Meeting and Annual General Meeting. 3. Responsible for preparing site report by visiting company site/location in any part of India. 4. Responsible for preparing the Agenda, Resolutions and Minutes of Meeting for all Board Meetings. 5. Interacting with Board of Directors and the Consulting Company Authorities. 6. Handling Shareholders queries and grievances. 7. Filling of various documents/returns as required under the provisions of the Companies Law. Required Skills: 1. Associate Member of the Institute of Company Secretaries of India (ICSI). 2. Minimum 2-3 years post qualification experience 3. Knowledge of new company act will be added advantage. 4. Excellent communication skills in English, verbal and written and knowledge of local language. Interested candidates can send their resumes on td@rwindia.co

Technical Recruiter

Hyderabad, Telangana, India

4 years

None Not disclosed

On-site

Full Time

Company Description Reed & Willow is a pioneering Talent Solutions company in India, redefining recruitment norms by blending design thinking with technology. Our mission is to identify, retain, and nurture talent for organizational transformation. As strategic recruitment partners, we utilize data-driven and unconventional methods to save time and costs. Our approach combines best practices, technology, and a human touch, rejecting cookie-cutter strategies. Role Description This is a full-time on-site role for a Technical Recruiter based in Hitech City Hyderabad. The Technical Recruiter will be responsible for managing the full life cycle recruiting process, including sourcing, screening, and hiring technical talent. Day-to-day tasks include developing and maintaining a network of potential candidates, conducting interviews, and collaborating with hiring managers to understand job requirements and ensure a smooth hiring process. 🚀 Hiring: Associate Consultant – IT Recruitment 🏢 Hiring for a Product Based Organization 📍 Location: Hitech City, Hyderabad 📄 Employment Type: 6-month contract (extendable based on performance) 💰 CTC: ₹3–4 LPA 🕙 Working Hours: Monday to Saturday | 10 AM – 7 PM 🛠️ Key Skills: * 2–4 years of core IT recruitment experience * Excellent sourcing and screening abilities * Strong communication skills in English * Good interpersonal and coordination skills * Excellent understanding of technology hiring * Highly organized and detail-oriented 🎯 Roles & Responsibilities: * Handle end-to-end recruitment for tech roles * Source and screen suitable candidates from multiple platforms Coordinate interviews and follow-ups * Assist in scheduling and managing online assessment tests * Ensure a smooth and professional candidate experience

Account Executive

Chennai, Tamil Nadu, India

2 - 7 years

None Not disclosed

On-site

Full Time

Role : Accounts Executive Expeirence : 2- 7 Years Location : Chennai - B01, Esr Industrial Logistic Park, Oragadam, Chennai – 600053. Job Description 1) Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. 2) Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements. 3) Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. 4) Report to management regarding the finances of establishment. 5) Establish tables of accounts, and assign entries to proper accounts. 6) Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. 7) Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. 8) Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities. 9) Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems. Requirements : • A Semi qualified Chartered Accountant, University Graduate or Post Graduate • At least 1 to 2 years post qualification work experience with a mid-size advisory or professional firm or a large multinational company • Expertise in Tally • Fluent in usage of software’s • Good communication skills in English, verbal and written and knowledge of local language • “Can do attitude” and willingness to develop into areas, as required by the company Desirable: • Knowledge in respect of accounting, auditing, direct and indirect taxation, company law, compliance.

Director Technical Support

Bengaluru, Karnataka, India

13 years

None Not disclosed

Remote

Full Time

Role - AD : Technical Product Support Location - Bangalore Work Mode - Hybrid ( 4 dayWFO+1WFH)- Clients are predominantly in US so spill over. Role - Director– Product Support 1. Requirements: • Bachelor’s or Master’s degree in business, engineering or a related field. • 13+ years of experience in Product Support (L1 & L2) with 3+ years in leadership roles. • Proven track record of managing multiple customers, products and teams simultaneously. • Strong problem solving, analytical and decision-making skills with a customer-first approach. • Ability to work in a fast-paced environment and complex support operations. • Strong communication and stakeholder management skills. • Passionate about delivering exceptional customer experiences with a deep understanding of customer needs and expectations. 2. Job Description: • Develop and execute comprehensive support strategy to enhance customer experience and aligned to business objectives. • Lead and manage multiple support teams ensuring high performance and continuous improvement. • Collaborate with stakeholders for effective resolution and service delivery. • Ensure effective communication and issue resolution among internal and external stakeholders. • Establish and track key performance metrics to measure effectiveness and efficiency, identifying areas for service and productivity improvements. • Strong understanding of software products, technologies and customer requirements to provide product feedback to drive enhancements. • Identify opportunities to improve processes, knowledge base management and self-service or diagnostic tools. • Actively contribute to business review meeting and conduct team governance meetings, reviews and reporting. • Manage Support budgets and optimal resources allocation to meet business objectives and customer demand. • Foster a culture of customer-centric mindset and continuous improvement with a focus of delivering high quality support experiences. 3. Skills- Metrics, capacity planning, budget planning, escalations, customer management , lead process build out. Experience in Healthcare domain is mandate.

Director Technical Support

karnataka

13 - 17 years

INR Not disclosed

On-site

Full Time

As the Director of Product Support, you will play a crucial role in enhancing customer experiences and driving business objectives through the development and execution of a comprehensive support strategy. Your responsibilities will include leading and managing multiple support teams, collaborating with stakeholders, and ensuring effective communication among internal and external parties. To excel in this role, you should have a Bachelors or Masters degree in business, engineering, or a related field, along with at least 13 years of experience in Product Support (L1 & L2) with a minimum of 3 years in leadership positions. Your track record should demonstrate your ability to manage multiple customers, products, and teams simultaneously, showcasing strong problem-solving, analytical, and decision-making skills with a customer-first approach. Your role will require you to establish and track key performance metrics to measure effectiveness and efficiency, identifying areas for service and productivity improvements. You will need to leverage your strong communication and stakeholder management skills to foster a culture of customer-centric mindset and continuous improvement while delivering high-quality support experiences. Additionally, your experience in Healthcare domain is mandatory, and your expertise in metrics, capacity planning, budget planning, escalations, customer management, and lead process build-out will be essential for success in this role. You will also be responsible for managing support budgets, optimizing resource allocation, and driving enhancements through product feedback to meet customer demands and business objectives. Overall, as the Director of Product Support, you will be instrumental in driving excellence in support operations, contributing to business reviews, and ensuring a strong focus on delivering exceptional customer experiences aligned with the company's goals and expectations.,

Lead Data Analyst

Hyderabad, Telangana, India

5 years

None Not disclosed

On-site

Full Time

Role : Lead Data Analyst Experience : 5 To 10 Years Location : Hyderabad ( Hybrid ) Key Responsibilities : 1. Hands-On Data Analysis & BI Development (Individual Contributor) : ○ Design and develop dashboards, reports, and data models using BI tools (e.g., Metabase, Power BI, Tableau, Looker). ○ Write complex SQL queries to extract, clean, and analyze data from multiple sources. ○ Conduct in-depth analyses of product usage, user behavior, and model performance metrics, turning data into clear, actionable insights. 2. Team Mentoring : ○ Mentor and develop a small team of data analysts/BI developers, providing guidance on best practices and career growth. ○ Foster a collaborative team culture that values learning, innovation, and continuous improvement. 3. Analytics Strategy & Execution ○ Partner with Product, Engineering, Finance, and other teams to identify key analytics use cases, define success metrics, and track performance. ○ Develop and maintain a roadmap for analytics projects, balancing short-term requests with long-term strategic initiatives. ○ Champion a data-driven culture across the company, promoting the use of analytics tools and methodologies. 4. Data Infrastructure & Governance ○ Collaborate closely with Data Engineering to ensure the data warehouse and data pipelines are efficient, scalable, and reliable. ○ Advocate for and implement best practices in data quality, security, and governance. 5. Cross-Functional Collaboration ○ Work with Finance to provide accurate usage data for billing and revenue operations. ○ Support Customer Success with ad-hoc analysis requests and custom reporting for key clients. ○ Partner with Product and Engineering teams to refine data collection and improve product analytics capabilities. 6. Stakeholder Communication ○ Present analyses, findings, and recommendations to leadership in both technical and non-technical terms. ○ Serve as the subject matter expert on analytics tools, methods, and data interpretation for internal stakeholders. Required Qualifications ● Education: ○ Bachelor’s or Master’s degree in a quantitative field (e.g., Computer Science, Statistics, Mathematics, or related). ● Experience: ○ 5+ years of experience in data analytics and business intelligence ○ 1+ years of experience in a leadership or mentoring capacity (formal or informal). ○ Hands-on experience building dashboards and writing complex SQL queries. ● Technical Skills: ○ Proficiency with BI tools (e.g., Metabase, Power BI, Tableau, Looker) for data visualization and dashboard development. ○ Strong SQL skills and familiarity with data warehousing concepts. ○ Understanding of data modeling, ETL/ELT pipelines, and cloud-based data platforms (e.g., Redshift, Snowflake, BigQuery). ○ Nice-to-have: Experience with Python/R for advanced analytics or machine learning. ● Soft Skills: ○ Excellent communication and presentation skills; able to translate complex data findings into clear insights for varied audiences. ○ Strong leadership qualities, with a proven ability to mentor junior team members. ○ Organizational and project management skills to handle multiple initiatives in a fast-paced environment. Interested candidates can send their resumes on td@rwindia.co

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