Recovery Executive

Position: Recovery Executive

Department: Collections & Recovery
Industry: Non-Banking Financial Company (NBFC)
Location: Chennai
Experience Required: 1–3 years (preferred in loan recovery or collections)

A. Key Responsibilities

• Follow up with delinquent customers for payment of overdue loan installments (personal loans, consumer loans, etc.).
• Visit customers on the field to recover dues and negotiate settlements as per company policy.
• Maintain accurate and timely records of recovery status, payment commitments, and follow-ups.
• Coordinate with the collections manager and legal team for handling escalated or legal cases.
• Ensure adherence to company recovery policies and regulatory guidelines during customer interactions.
• Build a rapport with customers to enable amicable and effective recovery.
• Submit daily and weekly MIS reports on recovery progress and outstanding cases.

B. Measures of Success

• Timely recovery of overdue EMIs and improvement in collection efficiency.
• Reduction in delinquency levels (DPD buckets – 30+, 60+, 90+ days).
• Field productivity – number of customer visits and collections closed.
• Customer feedback and adherence to compliance and ethical collection practices.
• Quality of reporting and coordination with internal teams.

C. Desired Profile

• 1–3 years of relevant experience in loan recovery, collections, or field operations.
• Experience in NBFCs, banks, microfinance institutions, or agencies is a plus.
• Ability to handle field work and travel locally to meet customers.
• Strong negotiation and communication skills.
• Basic knowledge of MS Office and collection tools/apps.
• Knowledge of local language and geography is essential.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: In person