Receptionist

job Title: Receptionist cum Customer Relationship Executive (Sales)

Location: Nadathara , mannuthy ,Thrissur

Job Summary:

We are looking for a dynamic and presentable Receptionist cum Customer Relationship Executive (CRE) to handle front office operations while also supporting the sales team in lead management, customer follow-up, and maintaining customer relationships.

Key Responsibilities:

Reception Duties:

• Greet and welcome visitors and customers in a professional manner.
• Handle incoming calls, inquiries, and direct them to the appropriate department.
• Manage appointment scheduling and maintain a clean and organized front desk.

Customer Relationship & Sales Support:

• Assist the sales team in maintaining customer records and follow-ups.
• Support lead generation and initial customer engagement.
• Coordinate test drives, service bookings, and vehicle delivery processes.
• Maintain CRM database with up-to-date customer information.
• Follow up with potential and existing customers for feedback, upselling, and cross-selling.

Administrative Tasks:

• Maintain records, files, and reports related to customer interactions.
• Coordinate with internal departments for smooth customer service.
• Handle daily reports, MIS, and customer feedback analysis.

Requirements:

• Graduate in any discipline.
• 1-2 years of experience in customer handling or front office (preferably in automotive or retail industry).
• Good communication skills
• Basic computer knowledge and familiarity with MS Office
• Pleasant personality and customer-friendly attitude.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• reception : 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person