Receptionist (Male)

Job description

Ø To develop relationships with patients and their family members to provide maximum personalized patient service.

Ø To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the Job description

Ø To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction

Ø To interact with the outpatients and inpatient to help our during complaints / grievances.

Ø To display a high degree of professionalism and integrity as befitting a member of the management.

Ø Must ensure that all personnel are kept well informed of department objectives and policies

Ø The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.

Ø To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.

Ø To support and participate in programs related to orientation of new employee.

Ø Manage all administrative duties as specified by the Company.

Ø To work on time specific standards and implement the same within a period of 3 months.

Ø To ensure that customer (in/out patient) satisfaction level is more than 95% in the specified areas.

Ø To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.

Ø To guide the patients to the respective consultation suite / investigation area / office and handover the responsibility to the concerned area executive / incharge for further follow-up of the patient.

Ø To ensure smooth functioning in the main reception/registration counter/admission counter.

Ø To streamline patient’s flow at the main reception during morning hours.

Ø To interact with all the outpatients and to help out during complaints/grievances.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Royapettah, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person