Quality Manager

Job Description

Job Overview We are seeking a highly motivated and experienced Quality Manager to oversee and enhance our organization's quality assurance processes The ideal candidate will be a Lean Six Sigma professional with extensive experience in managing quality operations and driving process improvements, specifically within the Fixed Income sector This role requires expertise in client relationship management, optimizing business processes, and improving operational efficiency using Lean Six Sigma methodologies. Key Responsibilities Quality Assurance Strategy Develop, implement, and manage quality control systems and policies. Analyze business processes, identify gaps, and propose solutions based on Six Sigma (Lean) methodologies to enhance process efficiency. Quality Framework Development Design, implement, and maintain a comprehensive Quality Management Framework that aligns with the organization's goals and objectives. Establish and standardize quality assurance processes and procedures to ensure consistent output across all business areas. Continuously assess and refine the quality framework to ensure it adapts to evolving business needs and industry standards. Product Development and Stakeholder Engagement Ensure timely delivery of products that meet performance and quality standards. Oversee the quality and accuracy of fixed income reference data, ensuring it complies with industry and regulatory standards. Collaborate with data providers and internal teams to enhance data integrity and coverage. Team Leadership Lead and manage the quality assurance team, providing guidance, training, and performance evaluations. Foster a culture of quality awareness across all departments. Process Improvement Identify areas for improvement in processes, workflows, and product standards. Implement corrective actions and preventative measures to address quality concerns. Plan and conduct internal audits to evaluate quality standards. Documentation and Reporting Maintain accurate documentation of quality standards, processes, and procedures. Provide regular reports and updates on quality metrics to senior management. Customer Satisfaction Address customer complaints and feedback, ensuring swift resolution and continuous improvement. Monitor and improve customer satisfaction through quality initiatives. Risk Management Identify and assess quality risks, ensuring appropriate mitigation plans are in place. Key Qualifications Education: Bachelors or Masters degree in Financial Management, Engineering, or a related field. Experience: Proven experience as a Quality Manager or in a similar role, with a strong track record of implementing quality improvement initiatives. Certifications: Six Sigma certifications (LSSGB / LSSBB) or other related quality management qualifications are preferred. Key Skills Strong leadership and team management abilities. Excellent problem-solving and analytical skills. In-depth understanding of quality assurance methodologies and tools. Exceptional communication and interpersonal skills. Proficient in using quality management software and tools.