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Quality Assurance Analyst - L2

Quality Assurance Analyst - L2

Wipro

1 - 3 years

3 - 7 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

quality audit root cause analysis quality assurance system engineering process quality audit report auditing accounting internal audit tax audit process audit assurance statutory audit rca process compliance quality compliance taxation finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
Do

Conduct process quality audits as per plan

Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines

For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week

Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required

Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)

Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Deliver
No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targetsCompliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process

Mandatory Skills:

System engineering -Mech engineers.
Experience1-3 Years.

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12169 Jobs

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CEO & Managing Director
Jatin Dalal

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Quality Assurance Analyst - L2