Posted:1 month ago|
Platform:
Work from Office
Full Time
Job Description: We are seeking a highly skilled and experienced QA Executive. In this role, you will collaborate with cross-functional teams to develop and implement quality systems, policies, and procedures. You will conduct regular audits, analyze data, and generate reports to identify areas for improvement. Additionally, you will provide training to employees on quality standards and best practices. Key Responsibilities: 1. Mentor and develop the team. 2. Evaluate calls by way of Live call Barging, Mock calls, Recorded calls, chats and e-mails. 3. To Monitor the Quality performance of employees during the calls & provide feedback 4. To enhance the quality, productivity & presentation of calls 5. To prepare a report after evaluating all employees 6. Assisting in process improvement initiatives 7. Need to take projects 8. Execute and follow up on the Coaching & Action Plans 9. To follow quality processes thoroughly using checklist standards 10. Participate in huddle sessions, and share inputs with Team members related to error trends, process updates, and tech issues. Working in close tandem with Asst. Mgrs and other owners on the process for an excellent team and process performance 11. Coordinate calibration sessions and adherence towards enhancing calibrated process performance. 12. Identify training needs and organize training interventions to meet quality standards. 13. Need to identify the projects & review project improvement teams and results.
People Group
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