5 Qrc Jobs

Job responsibility Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products Shift Working Working in shifts (24/7) Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology Industry preferred from Technical Call Centre / BPO / KPO / Diversity . Qualification Any Graduation / Diploma . . Overall Work Experience Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction . Behavioural Attributes Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge

Resolve customer Queries, Requests & Complaints (QRC s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. 2. Answer incoming customer & Branch calls, Emails & Chats. 3. Check on the status of customer accounts and resolve maintenance related queries. 4. Document knowledge as solution articles 5. Review and explain account charges & trade settlement related QRC s. 6. Defuse irate customers & Escalate unresolved issues to relevant internal teams 7. Identify and assess customers needs to strive for highest Customer Experience (CX) 8. Ability to Multi-Task and work in a fast-paced, Contact Center environment 9. Provide accurate, valid and complete information by using the right methods/tools.

1. Resolve customer Queries, Requests & Complaints (QRC s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. 2. Answer incoming customer & Branch calls, Emails & Chats. 3. Check on the status of customer accounts and resolve maintenance related queries. 4. Document knowledge as solution articles 5. Review and explain account charges & trade settlement related QRC s. 6. Defuse irate customers & Escalate unresolved issues to relevant internal teams 7. Identify and assess customers needs to strive for highest Customer Experience (CX) 8. Ability to Multi-Task and work in a fast-paced, Contact Center environment 9. Provide accurate, valid and complete information by using the right methods/tools.

1. Resolve customer Queries, Requests & Complaints (QRC s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. 2. Answer incoming customer & Branch calls, Emails & Chats. 3. Check on the status of customer accounts and resolve maintenance related queries. 4. Document knowledge as solution articles 5. Review and explain account charges & trade settlement related QRC s. 6. Defuse irate customers & Escalate unresolved issues to relevant internal teams 7. Identify and assess customers needs to strive for highest Customer Experience (CX) 8. Ability to Multi-Task and work in a fast-paced, Contact Center environment 9. Provide accurate, valid and complete information by using the right methods/tools.

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: Job Overview In this highly cross functional role, you will be part of the Global Design Enablement team responsible for the physical verification aspects of PDK development. You will conceptualize, develop, maintain and improve the Physical Verification flows. The role requires you to work on flow and rule deck development for various technology nodes utilizing the state of the art tools. You will be collaborating with the Custom Digital/Analog/Mixed Signal/RF, Physical design (PD) and Chip integration teams to understand their requirements and challenges and enabling flows to meets their needs. This role requires a thorough understanding of Design Rule Checks (DRC), Layout Versus Schematic (LVS) and Layout and Programmable ERC, implementing the rules from scratch and/or modify the existing ones . Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Minimum Qualification Minimum 5 years experience in a hands-on PDK role Expertise in Calibre/ICV runset coding for DRC/LVS/ERC/PERC/ESD/Latch-up/Antenna". As a member of the Physical Verification CAD team, you will maintain and improve all aspects of physical verification flow and methodology Code custom checks such as Layout/Programmable ERCs, addition of custom devices in LVS, implementation of custom design rules(DRCs), etc to meet the needs of the design teams You will need to have a deep understanding of design rule checks (DRC) and layout versus schematic (LVS) runsets, writing from scratch and/or modify existing ones. Proficiency in integration and tech setup of Calibre LVS with StarRC/QRC and other Extraction tools Support the design teams with solving their PV challenges to facilitate the IP release and Chip tapeouts Collaborate with tool vendor and foundries for tools and flow improvements Knowledge of deep sub-micron FINFET, Planar, SOI and PMIC process technologies and mask layout design Proficiency in one or more of the programming/scripting languages- , Python, Unix, Perl, and TCL. Good communication skills and ability to work collaboratively in a team environment Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.