QA - Customer Care Agent Servicing

Ford Credit IT is seeking for a Salesforce service cloud agent functional Test lead and QA Automation Engineer to assist teams and ensure quality of developing best in class consumer facing apps, methods, and tools to create higher quality software more efficiently. This person will assist teams by understanding their software and creating automation and integrations that help the teams achieve better traceability. Help in creating end to end test design, test script creation and test execution. (TOSCA experience)s.

• Strong knowledge of Functional testing /TOSCA Automation testing


• Perform as individual contributor in test execution and spend time in automation of existing regression and functional cases.

8-10 years of experience in functional, regression and system integration testing.

Nice to Have Skills:

• Ability to work in team in diverse/ multiple stakeholder environment.


• Experience and desire to work in a Global delivery environment.


• Excellent communication skills with the ability to adapt your communication style to the audience.

Demonstrated ability to work on robust and fast paced environment targeting a major transformation.

• trong knowledge in converting business requirements to test scripts and test cases.


• Prepare test plan and test strategy based on product roadmap.


• Knowledge of Selenium Test Environment (STE) and the ability to configure it


• Ability to create automated script and various integrations for Salesforce service cloud apps


• Communication and interaction with customers and engineering to solve their problems.


• Development of equipment automation plans and their approval


• Ability to understand the end-to-end eco system of the application and find gaps in existing testing suite.


• Knowledge of various programming languages such as TOSCA


• Knowledge of quality assurance methodologies and automation tools.


• Act as a pivotal person in arriving for Quality assurance for the service cloud apps.


• Strong inclination towards shift left approach.


• Designing, building, and implementing cross tool integrations