9 Pst Jobs

Were Hiring | Scrum Master | Immediate Joiners to 15 days Photon Interactive is hiring an experienced Scrum Master. Role - Scrum Master Experience - 8+ Years Location - Chennai Must Have:- * Scrum Master * Certified in CSM & PST * Strong experience in Project management, Agile Methodology * Kanban, SAFe and Lean * Experience in Transformation environment Interested? Drop your CV at sangeetha.priya@photon.com Apply here:- https://lnkd.in/gR3G-sJ9

OPENTEXT: OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact: OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world. We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World, then let OpenText turn your career vision into reality. OpenText has one of the best & advanced products to help legal and compliance industry discover what matters across massive volumes of enterprise data. Using unstructured data analytics, machine learning, and interactive visualizations, our platforms provide fast access to key documents, contract terms, personnel with expertise, and critical early insightsfor litigation, investigations, due diligence, compliance, and more. What The Role Offers: The Cloud Application Consultant Cloud Application Consultant will play a key role in eDiscovery operations, providing expertise in such as staging, media management, processing, data loading and troubleshooting. This position will work with project managers, technical project managers, other data analysts and consultants and provide the expertise required to deliver litigation support, consulting and troubleshooting directly to high value accounts. Will be working within a group of members to monitor and process documents for project managers and clients to completion. Will need to be capable to detail outputs and communicate issues and successes within a varied software system utilizing eDiscovery software. What You Need to Succeed 3+ years of experience in Processing and Production operations with a strong understanding of the EDRM workflow and hands-on experience with eDiscovery tools such as Axcelerate, Insight, and similar platforms. Expertise in handling various types of data, including EnCase, FTK image, PST, OST, and NSF files, with the ability to process large datasets efficiently while ensuring thorough quality checks and compliance with standard operating procedures. Proficient in text editors like Notepad++, UltraEdit, and TextPad for efficient data manipulation, along with strong expertise in Excel functions such as VLOOKUP, text functions, logical formulas, Pivot Tables, and graphical data representation for effective data analysis and visualization. Strong technical skills in SQL and programming, including experience in writing stored procedures and functions, and familiarity with Python scripting or other automation tools is an added advantage. Ability to work in a 24x7 rotational shift and assist Project Managers with case- or project-specific requests. Utilize an internal ticketing system to track and manage client requests. Work effectively in cross-functional teams, taking proactive actions to meet business requirements under tight deadlines while ensuring all SLAs are met. Excellent written and oral communication skills with strong analytical abilities to interpret and troubleshoot data processing challenges. Maintains high professional standards, demonstrating competence, confidence, and ethical integrity while ensuring proper poise and etiquette in client and internal interactions.,

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Work Schedule Requirements: Working hours: Must be available and actively engaged from 6:30 PM IST to 4 AM IST to support the PST timezone . Initial 4 weeks: Required to work from the office for a few hours daily to get familiar with Coforges and the client's ecosystem . Post initial period: Must be physically present in office once or twice a week , depending on coordination needs and project requirements. Key Responsibilities: End-to-End Delivery Monitoring & ADO Compliance Drive sprint-level and daily task tracking via Azure DevOps (ADO) . Ensure team adherence to agile ceremonies, backlog grooming, and sprint hygiene. Track task progress, validate completion, and support on-time, high-quality delivery. Maintain oversight on work log updates and timely hour tracking across all geographies. Resource Management, Feedback & Performance Conduct monthly 1:1 discussion with offshore and Nearshore team members to assess progress, identify blockers, and provide coaching. Gather and share structured feedback from client and resources for continuous performance improvement. Maintain an internal skills matrix and promote the deployment of top talent to critical areas. Identify and address skill gaps; recommend interventions, mentoring, or reallocation where necessary. Onboarding/Offboarding: Ensure seamless integration into Account and exits of resources through structured processes and documentation. Recruitment Operations: Participate in daily recruitment scrum calls, track demand fulfillment, and closely follow-up with TA & RDG teams. Invoicing & Timesheet Compliance Track and approve timesheets across teams and vendors. Maintain timesheet accuracy for client audits and monthly invoice processing. Prepare and review monthly invoices in coordination with finance and delivery stakeholders. Vendor & Performance Management Monitor vendor deliverables and ensure adherence to contractual SLAs and delivery quality. Lead weekly performance discussions, initiate improvement actions, and ensure compliance with reporting expectations. AI Enablement & Learning Coordination Partner with internal AI learning teams to track participation in AI/ML training paths. Push enablement goals, monitor completion, and maintain visibility into workforce readiness initiatives. Cross-Geo Team Collaboration Coordinate delivery across LATAM and India teams, ensuring effective handoffs and clear accountability. Serve as the communication channel between client stakeholder's concerns/escalations and global delivery teams. Daily Internal Cadence & Stakeholder Updates Lead daily internal cadences with the offshore and nearshore teams to review progress, unblock issues, and align deliverables. Participate in client sync-ups to share delivery health, risks, and accomplishments. Provide proactive escalation and resolution management. Reporting & Dashboarding Create and maintain Excel-based dashboards to track KPIs, ADO metrics, compliance, resource performance, and training. Deliver monthly status reports covering team performance, risk mitigation, client feedback, vendor status, and upskilling metrics. Present delivery insights and strategic recommendations to internal and client leadership. Required Qualifications: 810 years of experience in Project Management, Delivery Oversight, or IT Operations . Strong hands-on experience with Azure DevOps (ADO) and agile/scrum methodologies. Advanced proficiency in Microsoft Excel (pivot tables, charts, dashboards, automation/macros). Prior experience handling timesheet compliance, invoicing, and vendor delivery . Strong interpersonal skills for coaching, feedback management, and team development. Excellent written and verbal communication skills in English . Willingness to work Pacific Standard Time (PST) hours from India. Preferred Qualifications: Experience supporting US clients in Banking or Financial Services. Familiarity with AI/ML learning programs or enablement initiatives. Exposure to managing both internal and vendor resources across geographies. Spanish/Portuguese understanding is a plus, though not required.

Role & responsibilities Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. Experience working and delivering under strict timeline. Should have neutral accent Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Agile and flexible with work schedule. Experience working and navigation on multiple systems/tools. Logical and analytical thought process. Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required Preferred candidate profile Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information.

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Good English communication skill