Posted:1 month ago|
Platform:
Work from Office
Full Time
Wireless Provisioning Specialist Duties & Responsibilities : Provisioning: Configure and provision wireless equipment, including cellphones, routers, and other related devices, across multiple networks. Real-time Customer Assistance: Offer support to users over the phone by addressing technical support problems, resolving their wireless connectivity issues, and providing effective solutions. Troubleshooting: Diagnose & troubleshoot device and network related issues while taking necessary steps to resolve them effectively. Quality Assurance: Perform quality checks and ensure that wireless services meet the company's standards for reliability, speed, and security on various devices across multiple networks. Documentation: Maintain accurate records of network configurations, changes, and service requests, keeping them up to date for reference and auditing purposes. Collaboration: Work closely with network engineers, technicians, and other team members to coordinate, maintenance, and improvements. Desired Qualifications : Communication Skills: Excellent communication and collaboration skills to work effectively with team members and to assist customers. Troubleshooting Skills: Strong problem-solving abilities and a deep understanding of network troubleshooting techniques. Experience: Proven experience in wireless provisioning and network management. Technical Expertise: Knowledge of wireless technologies, protocols, and equipment. Security Knowledge: Familiarity with security best practices for wireless network management. Detail-Oriented: Attention to detail to maintain accurate records. Adaptability: Ability to adapt to network and hardware upgrades as the company grows and evolves. Key Skills - Strong Communication
South Star Software
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