Process Expert

Job Description

Job Title: US Voice Process Executive (Customer Support) Location: Noida Shift: Night Shift Experience: 14 Years ---------------------------------------------------------------------- Join Our Growing Team at Provana! Are you a confident communicator with a passion for helping others? We're on the lookout for energetic and customer-focused US Voice Process Executives to support our expanding operations! This is your chance to work with a dynamic team, engage with US-based clients, and build a rewarding career in customer service. If you love solving problems, enjoy fast-paced environments, and are ready to deliver world-class service—we want to hear from you! ---------------------------------------------------------------------- Key Responsibilities: • Make outbound calls to US customers to address queries and concerns • Deliver accurate, helpful information with professionalism and clarity • Maintain detailed call logs and ensure timely follow-ups •Meet performance benchmarks for quality and productivity • Foster positive customer relationships through empathy and effective communication ---------------------------------------------------------------------- What You’ll Need: • Excellent English communication skills (spoken & written) •Prior experience in US voice process/customer support is a plus • Willingness to work night shifts •Basic computer literacy and familiarity with CRM tools • Active listening skills and a solution-oriented approach ---------------------------------------------------------------------- What’s in It for You? • Competitive salary + performance-based incentives •Attendance bonuses • Health insurance coverage • Provident Fund (PF) & Gratuity benefits • Fast-track career growth with internal promotion opportunities • Supportive, team-oriented work culture ----------------------------------------------------------------------