Posted:1 month ago|
Platform:
Work from Office
Full Time
Position: Project Lead -Customer Support Exp: 8-10 Years Roles & Responsibilities: Manage Customer Support Team to meet Quality and SLA metrics Consistently perform Case Reviews for process and performance adherence Perform Audits and arrive at RCA Prepare and share Daily, weekly and monthly reporting covering Quality, productivity and inflow metrics Be the point of contact for Customer Support Team, solve problems and manage escalations Manage Stakeholders in India and USA Must have skills: 8 to 10 years experience with a minimum of 5 years experience in handling a Customer Support team Hands-on experience in Incident management ITIL certificate preferred Strong Business acumen with proven experience in planning and execution Good written and Verbal communication skills Ability to review current process and make suggestions and implement improvements Exposure to tools like Excel, PPT
Dover
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Bengaluru
1.0 - 1.25 Lacs P.A.
0.5 - 3.0 Lacs P.A.
Experience: Not specified
2.0 - 5.0 Lacs P.A.
7.0 - 12.0 Lacs P.A.
2.0 - 5.0 Lacs P.A.
Noida, Gurugram, Delhi / NCR
Experience: Not specified
1.75 - 4.0 Lacs P.A.
1.0 - 3.0 Lacs P.A.
2.0 - 4.0 Lacs P.A.
2.0 - 4.0 Lacs P.A.
9.0 - 13.0 Lacs P.A.
