Project Coordinator (Diamond Retail)

Job Description

Job Requirements The Project Coordinator – Diamond Excellence plays a critical role in driving execution of strategic projects focused on elevating product quality, customer trust, and operational scalability in the diamond category. This role partners with cross-functional leaders across supply chain, retail, merchandising, and quality to ensure best-in-class diamond standards are implemented and sustained across the network. Strategic Project Coordination: Assist in the execution of national and zonal diamond excellence initiatives, from ideation to deployment. Track and report on high-priority projects aligned with organizational KPIs (e.g., quality compliance, synthetic screening, diamond SOPs). Ensure timely execution across stores, distribution centers, and vendor touchpoints. Maintain project governance structures – charters, milestones, risk logs, and stakeholder updates. Cross-Functional Stakeholder Collaboration: Coordinate between internal teams (Quality, Retail Ops, Learning & Development, Product) and external partners (gem labs, tech providers, vendors). Facilitate working sessions, reviews, and leadership presentations on key diamond initiatives. Support seamless rollout of enterprise-wide quality improvement programs. Operational & Quality Process Oversight: Assist in refining and institutionalizing SOPs for diamond handling, evaluation, synthetic screening, and light performance protocols. Monitor and support TEP (Tagging, Evaluation, Pricing) accuracy, especially for solitaires and high-value studded inventory. Collaborate with store teams and gemmologists to drive error reduction and process discipline. Presentation & Reporting: Maintain real-time dashboards for project health, diamond quality incidents, and training reach. Analyze insights from store audits, feedback loops, and synthetic screening reports to support continuous improvement. Develop and deliver high-impact presentations for cross-functional and leadership reviews, translating complex diamond-related insights (e.g., quality metrics, synthetic screening trends, TEP validations) into clear, actionable recommendations. Training & Capability Building: Support the Diamond Excellence team in coordinating L&D interventions for RSOs and gemmologists. Track completion and impact of training programs tied to diamond superiority, certification, and customer engagement. Assist in creating digital and in-store tools that enable teams to demonstrate value to premium clientele. Work Experience Required Qualifications: Bachelor's degree in Business, Operations, Gemmology, or related field; MBA certification preferred. Understanding of gemmology or luxury retail operations strongly preferred. Minimum 8-10 years of experience in project coordination, retail operations, or quality/process excellence roles. Skills & Competencies: Strong execution orientation with ability to handle high-scale project portfolios. Proficiency in MS Excel, PowerPoint, project management tools (e.g., Monday.com, MS Project, Smartsheet). Excellent verbal and written communication; strong stakeholder management. Analytical thinking and attention to operational detail. Ability to thrive in a structured yet fast-paced, customer-obsessed environment.