Program Manager

Role Overview

Program Manager

Key Responsibilities

• Program Management:

  Create and maintain detailed program plans, aligning scope, timelines, and resources with business goals. Monitor progress and ensure timely delivery of milestones.

• Data-Driven Mindset:

  Design and track program-level metrics. Leverage insights from data to drive prioritization, resourcing decisions, and execution improvements.

• Reporting & Communication:

  Own program documentation, maintain progress dashboards, and prepare concise updates for leadership. Ensure alignment between strategic goals and on-ground execution.

• Stakeholder Engagement:

  Establish strong working relationships across functions. Proactively manage stakeholder expectations, facilitate decision-making, and resolve execution bottlenecks.

• Issue & Risk Management:

  Identify, assess, and mitigate risks by integrating contingency planning into program workflows. Ensure timely escalation and resolution of critical blockers.

Skills and Qualifications

• Bachelor’s degree from Tier 1 colleges in

  Engineering, Business, or Commerce ( preferable BE/B.Tech)

• MBA from Tier1/ Tier 2 institutions
• 3–5 years of experience managing

  cross-functional Tech, Product, or Customer Support Operations–heavy Projects/Programs

• Strong program ownership, with a track record of delivering results in fast-paced, ambiguous environments
• Proficiency in program management tools (e.g.,

  JIRA, Confluence, Notion, Excel, PowerPoint

  )
• Excellent stakeholder management and cross-functional coordination skills
• Strong communication skills, with the ability to present data-backed updates to leadership