Program Coordinator

Company Description

General Energy Management Systems Pvt. Ltd., based in India, boasts over 1000 dedicated employees and 23 offices across the nation. With more than 25 years of experience in the energy sector, the company collaborates with highly reputed firms from the USA, Europe, and Canada for the Indian market. We specialize in sales, marketing, installation, commissioning, and after-sales support. Our manufacturing facility partners with companies like Suez, Emerson, and Zeeco, while our projects team works with industry giants such as IOCL, BPCL, HPCL, and Shell. Our Operations & Maintenance unit services over 40,000 points across 3280 cities in India.

Role Description

This is a full-time on-site role for a Product Service Coordinator located in Patna. The Product Service Coordinator will handle daily tasks involving the work coordination with customers and other internal teams to ensure seamless service delivery. Responsibilities include managing customer service representatives, providing customer support, and maintaining high levels of customer satisfaction. The role also involves addressing customer inquiries, resolving issues, and continually improving the customer experience.

Qualifications

• Customer Service, Customer Support, Customer Satisfaction skills
• Experience with Customer Experience and Customer Service Representatives
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently in a team and individually
• Experience in the energy sector is a plus