Work from Office
Full Time
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
* The agent is responsible mainly for meeting all client SLAs. He should have a proper understanding of the company policies in terms of integrity, compliance, floor etc. He should have good task and management skills.
* Responsible for completing login hours as per client requirements and adherence to break schedules. Manage progress of orders within committed time lines.
* Responsible to work as per defined client working instructions and responsible for meeting all client metrics as per the SLA.
* Attend respective team meetings/huddles.
* Professional English language skills- should be able to seamlessly communicate with internal teams.
* Service oriented and customer focused
* Ability to prioritize tasks appropriately and recognize when issues need escalation
Wipro
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