Jobs
Interviews
Brightstar Lottery logo

Product Support Rep II

0 years

0 Lacs

Hyderabad, Telangana

Posted:1 week ago| Platform: SimplyHired logo

Apply

Skills Required

Customer service English Research Microsoft Office Bachelor's degree Communication skills

Work Mode

On-site

Job Description

Location: Hyderabad, IN, 500 081
Requisition ID: 17663

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Main Activities:
  • Ensure Tickets and Player Emails are handled within SLA’s
  • L1 Tech Support experience is Preferred
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information via email and live chat
  • Identify and escalate priority issues
  • Follow up on tickets
  • Document information according to standard operating procedures
  • Flexible to work in 24/7 shifts
Education and Experience:
  • Bachelor’s degree or equivalent (Btech Preferred)
  • Proficient in MS office
  • English language proficiency- Expert Level
  • Knowledge of customer service principles and practices
  • Some experience in a customer service environment
Key Competencies:
  • Excellent verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience
Keys to Success
  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership
#LI-JB1
Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.

More Jobs at Brightstar Lottery

Software Eng (Dev) IV

Hyderābād

10.0 - 10.0 yrs
|

INR 4 - 7 Lacs

Product Support Rep II

Hyderabad, Telangana

Experience: Not specified

|

Salary: Not disclosed

Product Support Rep I

Hyderabad, Telangana

Experience: Not specified

|

Salary: Not disclosed

Product Support Rep I

Hyderābād

Experience: Not specified

|

INR 3 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Brightstar Lottery logo
Brightstar Lottery

RecommendedJobs for You

Product Support Rep II

Brightstar Lottery

Hyderabad, Telangana

Product Support Rep II

Brightstar Lottery

Hyderabad, Telangana