Product Support Engineer

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

As a Product Support Engineer in Acqueon you will need.

• Understand omni channel communication technologies and their role in the contact center
• 2+ Years of experience as a product support engineer.
• Good listening and comprehension skills.
• Quick on your feet while consultatively working with the end customer to implement the solution
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Windows operating systems, MS SQL, IIS,
• Hands-on experience on Log analysis, troubleshooting
• Familiarity with IP Networking, SQL, and Rest APIs, Linux
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus

Key Skills:

Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis