At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.

Role Overview

: We re looking for a detail-oriented Product Manager to drive daily execution for our administrative experience across the UCaaS platform. This includes improving ease of use in key workflows like user and account management, system configuration, and reporting dashboards. You will work closely with our care, customer success, product marketing and engineering teams to manage backlogs, run Agile ceremonies, and continuously deliver product improvements that enhance the experience for small business owners, IT admins, and system managers.

Key Responsibilities

Manage the day-to-day product operations for the UCaaS admin experience.
Drive Agile ceremonies, including daily standups, sprint planning, backlog grooming, and retrospectives.
Write clear and actionable user stories and acceptance criteria
Collaborate closely with UX and Engineering to iterate on improvements to workflows.
Prioritize usability enhancements in core areas such as:

User and account provisioning
Role-based access controls
Usage and performance reporting
License and billing management

Ensure continuous delivery of features by facilitating clear communication and decision-making across teams.
Partner with Data teams to define KPIs and measure feature effectiveness post-launch.

Qualifications

Experience

3-5+ years of experience as a product manager or product owner in a SaaS or UCaaS environment.
Deep familiarity with Agile frameworks and hands-on experience managing teams
Comfortable working with UX/designers to improve complex admin workflows for simplicity and usability.
Strong data literacy able to understand and analyze metrics, use reporting tools, and apply findings to product decisions.
Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
Experience improving admin-facing tools or enterprise dashboards is highly valued.

Bonus Points:

Familiarity with tools like Jira, Confluence, Figma, Amplitude, or Tableau.

Education

Excellent verbal and written English
Bachelor s degree in Business, Computer Science, Engineering, or a related field. An MBA or relevant advanced degree is a plus.

#LI-MB2

There s no perfect candidate.

You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our

Privacy Notice

here .

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

More Jobs at Vonage Business Communication

IAM Engineer

Bengaluru

4.0 - 6.0 yrs

INR 6 - 8 Lacs

Systems Engineer

Bengaluru

4.0 - 9.0 yrs

INR 3 - 6 Lacs

Product Analyst

Bengaluru

3.0 - 8.0 yrs

INR 5 - 9 Lacs

IAM System Administrator

Bengaluru

4.0 - 6.0 yrs

INR 4 - 8 Lacs

Talent Acquisition Partner

Bengaluru

8.0 - 9.0 yrs

INR 17 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Vonage Business Communication

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Product Manager - VBC Admin

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Company Overview:

Role Overview

Key Responsibilities

Qualifications

Experience

Bonus Points:

Education

There s no perfect candidate.

Privacy Notice

Who we are:

More Jobs at Vonage Business Communication