Product Designer - Clinical Solutions

Are you highly self-motivated, forward-thinking and like to explore new ways of applying existing and new technologies to solve Business problems? Do you understand the importance of prioritizing according to business value and can communicate with stakeholders? Do you have an interest in applying modern technology to GSK’s Clinical Trials, to enable GSK to derive greater insights, reduce risk and optimize cost and timelines?

We’d like to hear from you if you think you might make a good fit!

Overview Global Clinical Operations Tech within R&D Digital & Tech

GSK R&D is led by science. Science is driving an ever-increasing variance and complexity of Clinical Research, and its related approaches to medicines development, trial design and engagement with patients. This presents great opportunity for Tech enablement via investments in modern platform technologies and digital applications across GSK’s Pharma and Vaccines organizations.

Our team has several focus areas including solutions which align to Clinical Trial Design & Plan, GCO Analytics and Clinical Trial Execution & Data. Trends towards data driven design and new data sources gives us an exciting opportunity to further empower our physicians and scientists to determine the best ways to rigorously test our products and make them market ready. Complementing this, we work with study teams to experiment and explore new and innovative ways of designing and delivering studies, leveraging digital technologies and modern platforms to increase study effectiveness. With the increasing importance on patient centricity and experience, we are developing capabilities supporting patient education, recruitment, experience, and insights to drive improvements in patient focused clinical development.

Job Purpose

We are looking for an experienced Product Designer to join our team with expertise in Clinical Solutions. The ideal candidate should possess a deep understanding of user experience design, clinical trial processes, healthcare data, and analytics. The candidate will be responsible for delivering high-quality solutions that meet business requirements and support the implementation of clinical solutions across the organization. They should have an interest in business- and user-centred analysis, and an appreciation for design and process improvement, to join our Product Team.

The R&D Tech Product Designer role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include the following:

• Optimizing the delivery of business value through business partnering, process improvement, user research and user-centred design.

• Performing user research through qualitative enquiry, quantitative data analysis and user testing within the R&D customer base of this product area.

• Obtaining a solid understanding of the business domain and processes within a product area, capturing user goals, needs and expectations and translating these into personas, journeys and user stories that drive towards improvements.

• Driving process optimization through process modelling and service design, taking into consideration the product strategy and system and data landscapes.

• Driving experience design activities to improve user interfaces and task flows through wireframing, prototyping and ideation workshops.

• Working closely with the Product Owner and other members of the product team, with a clear focus on delivering value quickly while helping to steer the product area towards business- and user-centred improvements.

• Engaging with the R&D Tech UX & Design Team to support the maturity of UX and Design across R&D Tech, specifically working with other UX practitioners and sharing experiences.

• Partnering with the business area to understand their challenges and needs, whilst working to manage system and process changes within these user groups, helping ensure smooth deployments and satisfied customers.

• Keeping up with internal and external trends in your product area, including mobile, wearables and social media.

• Aligning with R&D Pipeline Medicines Teams as a “Tech partner” to ensure Tech enables key medicines to meet their critical milestones

• Building knowledge and networks across R&D and Global Tech to ensure that Tech issues, risks and opportunities can be addressed effectively for key R&D medicines

• The position involves a large amount of influencing and communication to individual contributors, lower/mid-management and external partners across the organization to apply product analysis and design in a business context with deep analytical and meaningful insights.

Why you?

Basic Qualifications:

• Bachelor's or Master's degree in product design/Service design/Design strategy

• 10+ years’ experience in working in an in healthcare, life sciences//pharmaceutical industry within IT, with demonstratable execution of understanding user needs via qualitative and quantitative methods and translating them into working product designs.

• A well-rounded portfolio of design work, demonstrating a implementation of design processes.

• Proven experience in all phases of the design process including user research, Information architecture, wireframing, prototyping, visual design, interaction design, accessibility compliance and usability testing

• Ability to run design thinking, problem finding, prioritization and ideation/brainstorming workshops

• Designing screens, flows and experiences balancing user expectations with brand guidelines and business goals

  • Choosing and applying typography, colour palettes, buttons, icons, and logos as per brand

  • Incorporating user feedback to refine design elements as per usability principles and brand

• Strong analytical and problem-solving skills and being able to define product design metrics for measuring success.

• Excellent communication and interpersonal skills – being able to explain and demonstrate value of design to peer and senior stakeholders alike.

• Ability to work independently and as part of a team.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Experience working with agile methodologies.

• Experience working with the Software Development Lifecycle (SDLC).

Skills

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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