Product Architect

ServiceNow Technical Architect

Key Responsibilities:

• ServiceNow Platform Development & Customization:

• Configure, customize, and develop the ServiceNow platform to align with business and IT service management needs.
• Design and implement scalable solutions leveraging ServiceNow best practices.
• Develop and maintain complex workflows, scripts, and integrations.

• Collaboration & Stakeholder Engagement:

• Work closely with business stakeholders, IT teams, and developers to understand requirements and translate them into technical solutions.
• Provide architectural guidance and best practices to ServiceNow development teams.

• Technical Expertise & Development Standards:

• Write clean, efficient, and maintainable code using JavaScript, HTML, CSS, and ServiceNow scripting.
• Perform thorough code reviews to ensure quality, performance, and adherence to best practices.
• Diagnose and troubleshoot technical issues to ensure smooth platform operations.

• Testing & Documentation:

• Design and execute test cases to validate solutions and maintain software quality.
• Maintain comprehensive documentation of system configurations, technical solutions, and processes.

• Continuous Improvement & Innovation:

• Stay updated on the latest ServiceNow trends, features, and emerging technologies.
• Implement new features and optimizations to enhance platform capabilities and user experience.

Qualifications & Experience:

• Education:

• Bachelors Degree in Computer Science, Electronics Engineering, or a related technical field (mandatory).

• Experience:

• 8-16 years of hands-on experience in ServiceNow development, including scripting, workflows, integrations, and custom applications.
• Strong background in debugging, troubleshooting, and optimizing ServiceNow applications.
• Experience working within Agile or Waterfall software development methodologies.

• Technical Skills:

• Proficiency in JavaScript, HTML, CSS, and web technologies.
• Experience with ServiceNow scripting, Flow Designer, Business Rules, UI Policies, and Integration Hub.
• Ability to develop, configure, and integrate ServiceNow applications efficiently.

• Certifications (Preferred):

• Mandatory:

  ServiceNow Application Developer Certification (CAD).

• Preferred:

  ServiceNow System Administrator Certification (CSA).
• ITIL v3 and/or ITIL v4 certification is a plus.

Role:

Industry Type:

Department:

Employment Type:

Role Category:

Education

UG:

PG: