Process Excellence Manager

As a Process Excellence Manager in Retail Banking within the Business Banking department, your primary focus will be on driving operational efficiency and excellence in processes. You will be the ICON Champion and play a crucial role in managing regional campaigns as the Central Campaign Manager. Additionally, you will provide regional portfolio support and assist Relationship Managers (RMs) in structuring cases above Rs. 5 Crores. Key success metrics for this role include ensuring timely turnaround of cases at the RM level, maintaining a high First Time Resolution (FTR) percentage, successfully converting Central Campaigns, achieving Customer Satisfaction Score (CSP) of 90% or higher, maintaining renewal rates of 90% or higher, managing cases with 30+ Days Past Due (DPD), and meeting the turnaround time for cases above Rs. 5 Crores. Your responsibilities will require a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with RMs and other stakeholders. By excelling in this role, you will contribute to the overall efficiency and success of the Business Banking function in the Retail Banking sector.,