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Jobs

Process Associate

Moveinsync Technology Solutions

0 - 5 years

|

2 - 4 Lacs

Hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

Communication Skills Email Support Customer Support Semi Voice Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Receive and respond to calls, emails, and feedback within defined SLAs
Categorize and label requests based on SOP (Type and Criticality)
Document all communication and actions in the internal system as per SOP
Perform Root Cause Analysis (RCA) and break down the issue into actionable points
Coordinate with internal teams or owners to resolve issues
Provide employees with effective and timely solutions
Monitor resolution status if needed before closing the ticket
Maintain quality and compliance during every interaction
Participate in real-time call quality assessments

Key Skills Required:

Good verbal and written communication skills (English)
Basic problem-solving and analytical thinking
Ability to follow SOPs and document actions accurately
Customer-focused mindset and patience in handling queries
Basic MS Office and email handling skills
Willingness to work in rotational shifts

Eligibility:

Freshers and candidates with up to 2 years of experience are welcome
Graduate in any stream (preferably B.Com, BBA, BA, or B.Sc.)
Immediate joiners preferred

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Moveinsync Technology Solutions

4 Jobs

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