Process Analyst

Experience:

• 5+ years of experience in process improvement, business operations, or strategy roles, ideally within EdTech, shared services, or BPO environments.
• Proven track record of leading cross-functional initiatives and delivering efficiency gains.
• Exposure to AI/ML, automation tools (e.g., RPA, NLP, computer vision), or digital transformation projects.

Key Responsibilities

• Lead the AI Pod:

  Drive the pods roadmap and priorities by identifying opportunities for AI/automation within operational workflows.

• Process Diagnostics:

  Collaborate with pillar leads to map existing processes, identify inefficiencies, and quantify improvement opportunities.

• AI Use Case Identification:

  Translate operational pain points into well-defined AI/ML problem statements with clear success metrics.

• Data and Workflow Analysis:

  Use data-driven approaches to diagnose root causes, perform workflow audits, and model potential gains from AI intervention.

• Solution Design:

  Collaborate with AI engineers to design and test prototypes and MVPs; lead pilots and measure ROI.

• Change Management:

  Develop rollout plans, training materials, and change adoption frameworks for implemented AI tools and automations.

• Performance Tracking:

  Define KPIs and dashboards to monitor the impact of AI-led process improvements.

• Stakeholder Communication:

  Act as the bridge between business functions, AI engineers, and executive sponsors; provide regular updates on outcomes and learnings.

Skills & Competencies:

• Strong analytical and critical thinking skills; adept at turning data into actionable insights.
• Familiarity with process mapping tools (e.g., Lucidchart, Visio) and project management methodologies (Agile/Lean/Six Sigma preferred).
• Strong communication and stakeholder management skills.
• Comfortable working in a startup-like environment within a global organization.
• Bonus: Experience working with or managing technical teams (data scientists, engineers).

  Role & responsibilities