Principal Consultant – MSD 365 CRM Technical

Ready to build the future with AI
At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant - MSD 365 CRM Technical

We are looking for a skilled D365 Dual Write Consultant to join our team. This role involves integrating Microsoft Dynamics 365 applications with Finance and Operations apps using the Dual Write feature. The ideal candidate will have strong technical expertise in D365 Dual Write and a proven track record of successful implementations.

Responsibilities

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  Integration Design and Implementation: Develop and implement Dual Write solutions to ensure seamless data integration between Dynamics 365 applications and Finance and Operations apps.

• 
  

  Data Synchronization: Manage and optimize data synchronization processes to maintain data consistency across systems.

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  Client Collaboration: Work closely with clients to understand their integration needs, provide expert advice, and deliver customized solutions that meet their objectives.

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  Training and Support: Conduct training sessions for end-users and provide ongoing support to ensure effective utilization of Dual Write capabilities.

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  Troubleshooting and Problem Resolution: Identify and resolve integration issues promptly to minimize disruptions to business operations.

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  Continuous Improvement: Stay updated with the latest Dual Write features and industry trends to continuously enhance service offerings.

Qualifications we seek in you!

Minimum Qualifications / Skills

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  Extensive experience with Microsoft Dynamics 365 Dual Write feature.

• 
  

  Strong understanding of data integration and synchronization processes.

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  Excellent communication and interpersonal skills.

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  Proven ability to manage multiple projects simultaneously.

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  Certification in Microsoft Dynamics 365 is preferred.

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  Proficient on the latest OOB features available in Dynamics CRM

Preferred Qualifications/ Skills

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  Plugins

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  PowerApps/Dataverse development

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  Canvas Apps/Model-driven Apps

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  ScribeSoft, SharePoint

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.