2 Policy Understanding Jobs

1 Year initial LPE Contract (Extendable) 5days Work from Office (Raipur, Chhattisgarh) Required: 1. Education - BE / BTech any specialization 2. 5+ years of experience in the government and public sector domain 3. Experience of working on at least 2 contact center projects/grievance redressal project 4. Preferred Experience of working on at least 1 CM Helpline Project CM Helpline Expert (Government & Public Sector) Key Skills: Technical Skills: Grievance Redressal : Expertise in grievance management and resolution in public service sectors. Contact Center Management : Hands-on experience in managing or working with contact center operations. CRM Software : Proficiency in customer relationship management tools used in helpline or grievance redressal systems. Call Center Technologies : Knowledge of systems and tools for monitoring, reporting, and analyzing contact center operations. Domain-Specific Skills: Government Sector Experience : In-depth understanding of the public sector and government-related processes. CM Helpline Project Management : Direct experience in CM Helpline projects, especially in terms of execution, monitoring, and process optimization. Policy Understanding : Knowledge of government policies related to grievance redressal and public welfare initiatives. Soft Skills: Problem-Solving & Critical Thinking : Ability to analyze and resolve complex grievances effectively. Communication Skills : Strong written and verbal communication skills, especially for interacting with stakeholders and resolving issues. Stakeholder Management : Experience working with both internal teams and external government bodies. Project Management Skills: Project Planning & Execution : Experience in managing or supporting the execution of public sector projects. Monitoring & Reporting : Knowledge of how to monitor the performance of helpline services, prepare reports, and assess outcomes. Experience: 5+ Years in Government/Public Sector : Hands-on experience in working on projects related to the public domain , preferably with exposure to grievance redressal or helplines. Experience in Contact Centers : Proven experience in managing or working with contact center operations for a minimum of 2 projects. Preferred Qualifications: BE/BTech in Any Specialization : Basic qualification in engineering or related fields to understand the technical aspects of the role. Certifications : Any certifications in customer service, grievance redressal, or public administration will be a plus.

Policy Possess a thorough understanding of all the policies applicable under the act (SRA/MHADA) Support in conducting thorough research on the existing and upcoming policies for the application of the same in the interest of the organization Tenant Survey & Eligibility Carry out timely Tenant surveys to identify eligible and non eligible tenants Carry out surveys related to existing structures and amenities. Support in collection and submission of appropriate documents confirming the eligibility of the tenants and verifying the same Identify non eligible tenants and support in the alternative procedure for them Support in coordinating with Annexure II team and Archival Documentation team Stakeholder Management Develop and maintain networking and relation with the key people and influential groups in the interest of the organisation Engage with the tenants on a regular basis to develop and manage trustworthy relationships with tenants and local authorities Negotiate with and influence with all groups of people, bodies and agencies for participation support and smooth implementation of scheme Support in Managing and tackling morchas & demonstration through effective oratory skills and public relations skills. Support in commencement of various project phases as per evacuation plan Coordinate with Front office and Back office Liasion team for various activities like General body Resolution Regularly hold General Body meetings for tenants Coordinate with Finance team for monthly disbursal of rent to the tenants. Maintain and manage Public Relations through various sources of media (Printed, non printed, verbal) Rehabilitation Coordinate for legal procedures and documentations with society. Like GBR, Development agreement, power of attorney, common and individual consent etc. & sharing drawings or required data Smoothly manage the process of vacating the residents Manage challenges of non-cooperating tenant, religious structures and amenity areas by means of influencing, negotiation or legal procedure. Support in implementation of various CSR activities to engage the tenants on a regular basis (Like schooling, education, skill development programs, celebrations, health surveys and health camps etc.) Coordinate and support in implementation of communication/Grievance cell for the benefit of the tenants Co-ordination and liaison with SRA/MHADA offices related to the projects for approval and clearances related to tenants affair Implement the process for allotment of rehab units, training to make tenants aware of new changes in their life style and how to maintain new rehab building, and aspects of managing society from legal point of view. Develop leadership and influencing abilities in aspects of facing the members of the opposition, local goons etc. Implement the process of rehabilitation of the tenants in their newly developed projects Post Project Completion Support in phase wise allotment of completed flats for the tenants Coordinate the formation of the society & Committee Manage the process of possession handover, society operations, maintenance, legal society formation till moving out of the project Look after the maintenance of project buildings for at least 10 years post shifting and handover to residents Documentation Collect and submit all the documents under the project like rent documents, ownership documents and various other eligibility documents to the document archival team Coordinate with various departments to ensure smooth resolution of issues till project is completed Collect and submit the documents under annexure II