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4.0 - 9.0 years
5 - 7 Lacs
Gurugram
Work from Office
CANDIDATE PROFILE 1. Communication Proficiency - C1 - since they will be dealing with other MSPs as well 2. Digital Marketing Experience - 36+ Months 3. Technical Tier 3 - SME 4. Product Proficiency - PODs mentioned below - Deep understanding of product / at least 1 year in their respective POD. Skilled in Account Optimization and Troubleshooting of Accounts, Campaigns, Targeting, and respective settings to attain Customer's Marketing Objectives. 5. Educational Qualification: Bachelor's Degree from an accredited university or equivalent certification in Digital Marketing Responsibilities: Serve as a trusted advisor to Platform clients, providing expert guidance on campaign strategy, optimization, and best practices. Support Real Time internal teams, handle escalated cuts issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution. Deep dive into client campaign data to identify performance opportunities and areas for improvement. Play client facing role in case of escalated issues by the team for complete closure Stay up to date on the latest Google Ads features and product updates, translating them into actionable strategies for clients. Identify and document best practices from consults data specifically relevant to the Platform client Knowledge Management: Share deep dives on top issue types consulted with L2 & pSME and stay up to date on the latest Google Ads features, updates, and best practices, and share this knowledge internally. Product Expertise: Stay informed about current trends and best practices in the digital advertising landscape. Skills: In-depth knowledge of the Google products and services in scope of Troubleshooting Passion for the product and the customer Excellent analytical skills with the ability to interpret complex campaign data and identify trends. Strong communication skills, with the ability to explain technical concepts in a clear and concise manner. Experience collaborating with clients at a strategic level and building strong relationships. Active listening and understanding customer needs. Ability to make decisions based on the best interests of customers, and the technical escalations team. If you are a highly motivated and experienced quality assurance professional with a passion for Google Ads, we encourage you to apply for this exciting opportunity. CTC- SPE 5 to 6 LPA /SME- 7 to 8 LPA US SHIFTS WORK FROM OFFICE Share resume on-archi.g@manningconsulting.in Contact-8302372009
Posted 2 weeks ago
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