10 People Manager Jobs

You will be working for a trusted global innovator of IT and business services who specializes in helping clients transform through consulting, industry solutions, business process services, digital & IT modernization, and managed services. The company's goal is to assist clients and society in confidently moving towards a digital future. They are dedicated to ensuring the long-term success of their clients and provide services in over 50 countries worldwide. Your role will involve identifying candidates with a background in BPO or Delivery, particularly those with solid experience in service delivery and knowledge of SLA/KPI. You should have experience in team handling and be skilled in managing people. Client handling will also be a crucial aspect of your responsibilities. Excellent communication skills are mandatory for this position. Job Title: Service Delivery (KPI/SLA) Location: Pune/Bangalore Experience: 5 to 10 Years Employment Type: Permanent Work Mode: Hybrid Notice Period: Immediate to 15 Days Only CTC: 20 LPA If you meet the above requirements and are looking for a challenging opportunity in the IT and business services sector, this position could be the ideal fit for you.,

You are seeking a Service Delivery Manager for one of your business clients, with locations in Bangalore, Hyderabad(Ind), Bhubaneswar, Visakhapatnam, and Chandigarh. The ideal candidate should have 5-10 years of experience and a maximum notice period of 20 days. The role requires candidates with 5 to 9 years of experience in International Voice Process BPO, along with a strong background in Product Service Delivery. Experience in managing SLAs/KPIs, team handling, client management, and people management is essential. Excellent communication skills are a must. The successful candidate will have hands-on experience in Service Delivery, managing KPIs/SLAs, operations, and leading a team of 15-20 individuals. If you meet these requirements and are interested in the position, please submit your resume along with details of your current CTC, expected CTC, location preference, and notice period.,

Role & responsibilities Experience on Windchill PLM. Experience or Team center PLM Lead the development of end-to-end implementation of PLM projects. Should have experience in ESI integration with Windchill solutions to guide the Team. Manage multiple projects in a fast-paced environment. Has a strong technical background, including application planning and architecture. Be able to analyze and troubleshoot complex technical issues. Work with both internal and external teams to ensure the successful completion of projects. Communicate effectively with internal and external stakeholders and provide technical support. Collaborate with cross-functional team members. Manage team members, plan resources, and hire and develop talent. Provide guidance and mentorship to team members. Align technology to support business objectives. Stay up to date with industry trends and best practices. Preferred candidate profile Bachelors Degree ( Mechanical/ Production Engineering) preferred and/or 15+ years of relevant experience in digital environments. Demonstrated ability in managing multiple priorities and projects across varying brands or business units. Experience on Windchill or Teamcenter PLM with CAD knowledge Experience in ESI Integration and ERP Systems. Good communication and soft skills along with good interpersonal and team skills are essential. Ability to influence and coordinate cross-organization teams to implement important technical priorities.

Role & responsibilities As a Senior Manager, you will work with and manage the engineering team in the Hyderabad Development Centre to deliver the goals and objectives of the business. As a leader, you must be capable of working in a matrixed organization and coordinating the delivery of multiple outcomes. You will be hands-on in terms of design, architecture, and development and should be able to lead the team from front in any critical situation. As a people leader first and a delivery manager second, you must build, inspire, and lead the technical teams. In this role, you are expected to work with stakeholders and internal customers across the different GAP tech locations. You will be managing the Engineering Platform Observe team that set modern architecture principles to promote innovation, flexibility, and reuse. Our team support the engineering teams in building automation to help enable developer success across all our brands and markets. You'll play a key role in building, maintaining, and supporting GAPs next-generation Observability platform enabling innovation, solutioning and exceptional developer experience. We have a sharp technical team, and you will be working with many high-performing software development professionals in a friendly, open-minded, and diverse environment. What Youll Do: Lead DevOps best practices and mentor a team of Observability engineers working towards optimizing our monitoring solutions. Develop the roadmap and strategy of seamlessly onboarding the Product teams on our Observability solutions. Architecture and enhance implementation of Observability platforms across the organization. Present possible updates, recommendations, strategic opportunities to local & US leadership. Develop relationships with local business leaders. Strong desire to simplify the developers debug experience by adopting and on boarding the right tools across the enterprise. Develop an understanding of GAP's Observability Pipelines to automate and enhance user experience. Participate in the design of new or changing monitoring needs. Build, operationalize, and maintain Observability solutions for our technology customers Participate in problem solving and troubleshooting for the assigned applications, functional areas or projects Stay current with changes in the technical area of expertise Build, maintain, and support enterprise production systems with a business mindset, keeping an eye towards simplicity, reliability, maintainability, scalability, extensibility and performance Drive resolution of operational and production issues in a timely manner. Support internal customers in adopting our Next Generation Observability pipelines. Work with the team to develop features and improvements. Identifies opportunities to eliminate or automate remediation through RCA for recurring issues to improve overall operational stability of software applications and systems Preferred candidate profile Minimum 5 years experience in Engineering Leadership position, overall 12+ years of work experience. Hands on experience and managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users. Excellent decision-making, problem-solving and time management skills. Demonstrated ability to innovate and operate outside the comfort zone of established methods and procedures Demonstrated ability to gain immediate credibility at all levels both inside and outside the organization and develop lasting, productive and collaborative relationships Excellent communication and influencing skills including the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external executives, and both technical and non-technical audiences Willingly shares relevant technical and/or industry knowledge and expertise in order to mentor team members. Strong hands on experience with latest Observability trends. Asses new Observability technologies and their potential fit within our current ecosystem. Support the team's technical growth through code reviews, architecture discussions, and knowledge sharing. Drive the development of tools to streamline developer workflows, in collaboration with other teams. Efficiently collaborate with other cross-functional teams in driving initiatives. Participate in an on-call rotation as needed by the business. Retail/Ecommerce industry experience preferred Strong considerable hands-on experience with monitoring tools like Grafana, Prometheus, OpenTelemetry (OTEL), NewRelic, Nagios & Splunk or similar tools. Proficiency with Infrastructure as Code patterns & tools (e.g. ARM, Terraform, GitOps) Proficiency with Multi cloud platforms Observability solutions like Azure Monitor, Google Cloud Observability or AWS Cloudwatch, Working on at least one Kubernetes cloud offering (AKS/GKE) or on-prem Kubernetes (native Kubernetes) Experience with Unix platforms, system administration skills in UNIX Appreciation and preference for open-source solutions like OTEL or eBPF. Ability to maintain and manage observability tools to look at logs, metrics & traces to diagnose issues within that system. Experience in scaling infrastructure to support high-throughput data-intensive applications Experience working on projects following Agile methodologies You're proficient in at least one programming language (e.g., Python, Java, Go) and comfortable working across different types of languages as needed. Working knowledge of Collaboration tools like Slack, JIRA & Confluence & Service Management tools like ServiceNow & PagerDuty About Us: Hyderabad Development Center (HDC): Launched in March 2017 with a small pilot team, Gap Inc.’s Hyderabad Development Center has grown into the India’s largest fashion retail technology hub with 800+ employees today. HDC plays a pivotal role in driving innovation across digital technology, engineering, employee enablement, cybersecurity, data science, product management and customer experience. Home to 40% of Gap Inc.’s global tech workforce, this young and diverse team is powering cutting-edge e-commerce and enterprise solutions for our people and iconic brands. Our growth is powered by a strong focus on nurturing talent and shaping the next generation of innovators in fashion retail technology. About Gap Inc.: Gap Inc., a house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet. Gap Inc. products are available worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2024 net sales were $15.1 billion. For more information, please visit www.gapinc.com.

Position Requirements Engineering Manager with an engineering degree and 12 + years experience in developing innovative engineering solutions (5+ years in people management) in the domain of Pump technologies Role and Responsibilities: Business Strategy : Develop annual growth strategy for the group based on collaboration with global engineering leaders and product management groups. Design and Development : Oversee the design, development, and improvement of pump systems and related technologies. Project Management : Manage projects related to pump technology, including planning, budgeting, and execution. Team Leadership : Lead a team of engineers, technicians, and other professionals working on pump-related projects. Quality Assurance : Ensure that pump systems meet quality standards, safety regulations, and performance requirements. Collaboration : Work closely with cross-functional teams, including R&D, manufacturing, and Global stakeholders. Technical Expertise : Stay updated on the latest advancements in pump technology and apply them to projects. Software Skills Project Management tool/s (e.g., Clarizen) MS Office tools SolidWorks ePDM - PLM Environment Qualifications: BTech / M Tech in Mechanical Excellent Communication and Presentation skills Other Requirements: Strong Analytical skills Strong written and verbal communication skills Leadership Competencies such as Strategic Thought leadership, Accountability for Execution and Results, Courage, Agility and capability to leverage global teams for success Leadership Skills : Strong leadership and communication skills to manage teams effectively. Technical Knowledge : In-depth understanding of pump systems, hydraulics, fluid dynamics, and related technologies. Problem-Solving : Ability to troubleshoot complex issues and find innovative solutions. Industry Knowledge : Familiarity with industries that heavily rely on pumps, such as water treatment, oil and gas, agriculture, construction, or manufacturing. * Position title will be given based on the experience and work capability/exposure of the selected candidate.

Job Description: Manager, Technical Consulting Department Description: Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact. Role overview: Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforces Industries Cloud . Responsibilities: You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants. You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our FSC clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud Ensure the success of these teams while securing the highest CSAT and business outcomes Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion Minimum Requirements: 15+ years of experience leading Salesforce technical consulting projects and handling individual contributors. 5+ years of people management experience Strong application design skills combined with strong data, integration, and security architecture skills Expertise in one or multiples of Salesforce Industries Cloud (Comms, H&I or FSC) , Sales/Service/Experience Cloud, and Vlocity OmniStudio Integration Architecture (Must have) Platform Security (Must have) Identity and Access Management / Integration Security Sharing and Visibility (Must have) Data Architecture and Management (Must have) Architectural Design Patterns Apex Design Patterns (Must Have) Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) Proficiency in English Preferred Requirements: Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect) OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

Role & responsibilities We're seeking an experienced Talent Acquisition Manager to join our Lateral Hiring Team, responsible for attracting, selecting, and hiring top talent for our organization. The ideal candidate will have a strong background in recruitment, excellent communication skills, and the ability to work in a fast-paced environment. Shift : 1PM-10 PM Location: Noida Sec-135, Gurugram Work Mode: Work from office Transport :Yes (As per hiring zone ) *Requirements:* 1. 10+ years of experience in end to end recruitment in a lateral hiring role. 2. Should have managed a team of minimum 5 members 2. Bachelor's degree in Human Resources, Business, or a related field. 3. Excellent communication, interpersonal, and problem-solving skills. Interested candidates can share their resume at mtanwar@r1rcm.com

Roles and Responsibilities : As a Manager - Software Support, you will lead a team of technical support professionals who provide unmatched support to our customers across product lines and sites. This position requires a strong customer focus as well as demonstrated management, advanced technical skills and strong leadership skills. You will use your astute observational powers and analytical skills to identify inefficiencies and relentlessly pursue the path of continuous improvement to drive customer happiness. You will love it here if you have a bias towards action, enjoy solving problems for customers and want to be part of defining what the future of automation in warehouses will look like. What you will be doing : Take ownership to drive customer experience by ensuring customer support metrics and SLAs are achieved Manage a 24/7 team and provide an environment of continuous improvement and professional growth Help evaluate, recommend, implement, and maintain customer support and service applications and tools Streamline and automate processes that improve customer satisfaction and drive operational efficiencies Foster team expertise to minimize reliance on Engineering, empowering the team to handle challenges independently and effectively Review RCAs for incidents, release proactive service advisories and drive a continuous improvement roadmap Maintain an effective feedback loop with Product and Engineering teams to improve service delivery What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support Possess hands-on experience with Linux, PostgreSQL, Python scripts, and GCP. Knowledge of JavaScript and Erlang is a valuable added advantage

Roles and Responsibilities : Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance Foster a positive and collaborative team environment Performance management for On role and contractual employees NOC Operations : Oversee the daily operations of the NOC (Alerts & Maintenance of production servers & application), ensuring all monitoring and incident management processes are followed Implement and enforce standard operating procedures (SOPs) for all team processes Ensure timely and effective communication and escalation of incidents to relevant stakeholders Customer Support : Ensure the Level 1 support team triages and promptly address customer inquiries or technical issues by aligning required stakeholders Define processes to ensure no critical alert or maintenance activity is missed Lead & Drive customer escalation calls Monitor customer feedback and satisfaction metrics, implementing improvements as needed Ensure GreyOrange s Peak Support & War-rooms process (continuous bridge calls during hypercare) are owned and executed without failures Performance Monitoring and Reporting : Track and analyse key performance indicators (KPIs) related to NOC and Level 1 support operations Generate regular performance reports and dashboards for senior management Identify trends and areas for improvement, recommending and implementing solutions to enhance service quality Collaboration and Coordination - Work closely with other departments as a shared services team, such as Level 2/3 support, CloudOps, and Operations to ensure seamless incident resolution and service continuity Participate in cross-functional projects and initiatives aimed at reducing inflow of repetitive alerts/incidents Continuous Improvement : Proactively identify opportunities for process improvements and efficiency gains Lead initiatives to implement new tools, technologies, and methodologies that enhance the NOC and support functions What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support

Sr. Project Manager (Content Factory) @ Kalvium Location: In Office, Bangalore. Work Timings: Monday to Saturday, 9:00AM-6:30PM About Kalvium: Kalvium is an exceptional startup with a mission to make the world's education more relevant and engaging . Our flagship offering is India's BEST Undergrad Program in Computer Science Engineering which is offered across 20+ Universities in India. We are backed by 30+ industry stalwarts like top executives from Google, Microsoft, Flipkart, and PhonePe, as well as luminaries of India's unicorn ecosystem like Anupam Mittal, Kunal Shah, Rahul Chari and Ankit Bhati. We are on the lookout for passionate minds to champion our vision and join us on a journey to redefine the global tech education landscape. Job Description: Kalvium is seeking a highly skilled and experienced Sr. Project Manager (Content Factory) to join our dynamic team. The ideal candidate will be responsible for managing and overseeing the seamless execution of content-related projects from conception to completion. This role requires: (1) Strong project management expertise, (2) Excellent stakeholder management (3) Demonstrated experience of handling teams, mentoring, managing and driving a high performance culture (4) Advanced proficiency in spreadsheets, project planning tools like Jira and Gantt and the ability to plan, project and manage weekly workloads. You will be working in a fast-paced and collaborative environment, making key decisions, leading cross-functional teams and ensuring the successful delivery of content projects on time and within scope. Key Responsibilities: Foster a collaborative team environment, showing strong people management skills and empathy to guide, mentor and support team members through the project lifecycle. Lead and manage content projects, ensuring they are delivered on time, within scope and in alignment with business objectives. Utilize Scrum or other project management methodologies to manage project timelines, workflows and resources effectively. Develop and maintain comprehensive project plans, utilizing Jira, Gantt and other project management tools to track progress, identify potential risks and ensure alignment with stakeholders. Take ownership of stakeholder management, acting as the key point of contact for internal and external stakeholders, ensuring clear communication and expectations. Lead the project planning and forecasting process, projecting and planning for week-on-week work to maintain project momentum and meet deadlines. Ensure efficient and productive use of resources, balancing workload and optimizing team performance. Develop detailed reports and projections, using Excel and other analysis tools to provide insightful data for senior leadership and team members. Apply strong decision-making skills to resolve any roadblocks or issues in a timely manner, ensuring minimal disruption to project timelines. Maintain a keen focus on quality, ensuring that the content produced meets the highest standards and aligns with the companys vision and objectives. Key Skills & Expertise: People Management: Direct management of a team of at least 5 members. A high degree of empathy and team management skills, able to lead, motivate, and inspire teams to meet project goals and deadlines while fostering a positive, inclusive work environment. Project Management: Proven experience managing complex projects from initiation to delivery, with strong expertise in planning, tracking, and reporting. Stakeholder Management: Ability to effectively communicate with, manage and align multiple stakeholders, ensuring clarity and consistency in project goals and outcomes. Scrum or Similar Methodologies: Familiarity with Agile methodologies, Scrum or similar project management frameworks, ensuring effective project execution. Excel & Spreadsheet Analysis: Strong proficiency in Excel, with experience in data analysis, forecasting and generating reports that inform project decisions and business strategy. Jira & Gantt: Hands-on experience with project management tools like Jira for task management and Gantt charts for timeline visualization. Planning & Projections: Expertise in planning and projecting week-on-week work, managing resource allocation and adjusting project plans as necessary to maintain progress. What Were Looking For: Strong leadership skills with the ability to manage and inspire teams while maintaining a positive and productive work environment. Excellent organizational, communication and problem-solving abilities. Analytical mindset with a strong aptitude for numbers and data-driven decision-making. Ability to thrive in a fast-paced, dynamic environment with a proactive and solution-oriented approach to challenges. Previous experience in the Education Industry is a plus. Qualifications: B.E/B.Tech in any Stream. 4-7 Years of overall experience in project management, with 2 or more years of experience of directly managing a team of people. Location: In Office, Bangalore. Work Timings: Monday to Saturday, 9:00AM-6:30PM Kalvium Benefits: Opportunity to be part of an impactful movement to transform higher education for the better, with a competitive salary. Challenging role designed to significantly enhance your professional profile and skills. Work closely with the founders and the founding team. Enjoy an awesome work culture that helps you thrive with the team. Kalvium's Core Values: We obsess about student experience and outcomes above all. We embrace extreme ownership, focusing on outcomes over tasks. We respect and trust each other. We disagree with candour and courtesy. We improve things regularly, rather than chasing perfection. We learn continuously and seek discovery If you resonated with the description and answered 'Oh, that's so me' while reading along, this role is an ideal fit for you.