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Mindtree
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People Customer Cloud Support

People Customer Cloud Support

Mindtree

3 - 5 years

5 - 7 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Automation Data management Problem management Workflow Incident management Adobe Release management Analytics SQL Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Incident Management

Troubleshoot and resolve platform application issues related to configuration and integrations Collaborate with internal teams and external partners to ensure timely resolution of incidents

Service Requests

Execute configuration changes for new integrations email management and template creation Support business teams with platform setup and customization requests

Problem Management

Conduct Root Cause Analysis RCA for recurring incidents and document findings Recommend and implement preventive measures to reduce future occurrences

Monitoring

Monitor APIs workflows and data extracts to ensure platform performance and data accuracy Proactively identify and address anomalies or performance issues

Data Fixes

Perform data corrections and compliance related updates including DSAR Data Subject Access Requests

Enhancements

Support onboarding of new partners and connectors Assist in the development and deployment of new dashboards and reporting tools

Required Skills Qualifications

Bachelors degree in Computer Science Information Systems or a related field Specialist or having work experience in customer data platform in any of CDP tools like Epsilon Adobe Salesforce Work experience with developing and managing API integrations with all data consumers in client side for marketing needs Specialist in Data bricks architecture with mandatory 23 yrs of experience in supporting and analyzing large datasets to identify trends patterns and provide insights Proficiency in SQL management and experience in maintaining reporting and analytics

Candidate should have good experience in Service Management handling Major Incident Management and release management for customers

Collaborate with cross functional teams to understand business requirements and deliver solutions on data needs

Analyzing data from various data sources including structured and unstructured data including PII data from customer first party data system

Knowledge in Power BI Tableau integrations and upstreamdownstream integrations

Developing dashboards and ensure data accuracy and reliability in all reporting

Experience with cloud platform and understanding of data governance and security best practices

Experience in analyzing data errors and apply fixes by maintaining data quality standards

Coordinate with Data scientists and implement machine learning models on Data bricks platform

Implement data lake solutions and provide insights on optimized data storage solutions Proficiency in Data bricks workflow schedulers and Effectively communicate to stakeholders and influence the decisions based on data insights 3 years of experience in software support customer data platforms Epsilon People Cloud Strong understanding of customer data management campaign operations and platform configuration Experience with incident and problem management tools eg ServiceNow Jira Familiarity with API monitoring workflow automation and data extract processes Excellent analytical communication and collaboration skills

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People Customer Cloud Support