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8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

As the Senior Manager of Benefits Support Services at TriNet, you will play a crucial role in leading a strategic function within the global benefits operations. Your responsibilities will include managing high-impact projects, developing scalable support models, and ensuring exceptional service delivery to clients and worksite employees (WSEs). This position requires strong leadership skills, cross-functional collaboration, and a deep understanding of benefits administration, analytics, and customer experience. Your team will be responsible for overseeing a wide range of HR and benefits-related processes, such as employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities will encompass COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. You will handle escalations, collaborate with third-party vendors, ensure data accuracy across systems, and maintain compliance with regulatory standards. Attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Key Responsibilities: - Collaborate with internal partners to design and maintain an effective support model; lead strategic projects - Oversee day-to-day planning and execution of benefits discipline; ensure presence during peak cycles - Handle complex escalations; use analytics and sound judgment to develop resolutions - Monitor service metrics to ensure customer satisfaction; identify training and process improvement needs - Mentor and coach team members and leaders; develop training models for career growth and continuity - Ensure adherence to schedules and performance standards in line with company policies - Implement mechanisms to capture and respond to customer feedback for improved satisfaction - Support implementation of new systems and processes with a customer-centric approach - Provide input on changes to policies, procedures, and operational practices Qualifications: Education: - Bachelors/Masters degree in Human Resources, Business Administration, or related field (required) - Masters degree or MBA (preferred) Experience: - Overall, 12+ years of experience, with 8+ years in benefits administration, customer support, or HR operations - 2+ years of experience in a senior leadership or strategic management role - Experience in a PEO or HR outsourcing environment is a strong advantage Preferred Certifications: - Certified Employee Benefits Specialist (CEBS) - International Foundation of Employee Benefit Plans - SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) - Lean Six Sigma Certification for process improvement and operational excellence Skills & Competencies: - Proficiency in benefits administration platforms and Microsoft Office Suite - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Ability to manage distributed teams across time zones - Strategic thinking and project management skills - Experience in change management and customer experience design - High attention to detail and ability to meet constant deadlines Work Environment: - Work in a clean, pleasant, and comfortable office setting - This position is 100% in office Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.,

Posted 9 hours ago

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Manager in the Benefits Support Services team at TriNet, you will be leading a specialized function within the benefits operations. Your role will involve strategic planning, team leadership, process optimization, and ensuring customer satisfaction. Strong analytical thinking, cross-functional collaboration, and the ability to manage high-performing teams across different time zones will be crucial for success. You will also be instrumental in implementing new systems and processes to enhance service delivery and client retention. Your team will be responsible for managing various HR and benefits-related processes, including employee data updates, benefits reporting, service orders, and rehires. Key responsibilities will include COBRA administration and compliance, FSA/HSA claims processing, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. Handling escalations, coordinating with third-party vendors, ensuring data accuracy, and maintaining compliance with regulatory standards will be essential tasks. Attention to detail, effective communication, and the ability to manage multiple workflows will be critical in this role. Responsibilities: - Lead day-to-day planning and execution of a specific benefits discipline - Collaborate with internal teams for an efficient support model - Handle complex escalations and provide direct customer support - Monitor service metrics for high customer satisfaction - Mentor and coach team members for career growth - Ensure adherence to schedules and performance standards - Recommend feedback mechanisms for improvement - Support implementation of new systems and processes - Provide input on changes to policies and procedures Qualifications: - Education: Bachelor's/Master's degree in HR, Business Administration, or related field (required); MBA (preferred) - Experience: 8+ years overall, with 5 years in benefits administration or HR operations; 2+ years in a People Management role; PEO or HR outsourcing experience is a plus - Certifications: CEBS, SHRM-CP/SCP, Lean Six Sigma Certification - Skills & Competencies: Proficiency in benefits administration platforms and Microsoft Office Suite, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, ability to manage distributed teams, organizational and time management skills, experience in strategic planning and project execution, ability to drive change and foster a collaborative team culture Work Environment: You will work in a clean, pleasant, and comfortable office setting. This position is 100% in-office. TriNet reserves the right to change or modify job duties and assignments as needed. The above description may not cover all aspects of the position, and functions may vary based on business requirements.,

Posted 1 week ago

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15.0 - 20.0 years

27 - 30 Lacs

Chennai

Work from Office

exl in operations management with hire to retire HRO function. Responsible for account management, revenue generation, SLA maintenance, quality assurance, strategic planning & crisis management. Exp with tools/software like SAP, Peoplesoft, Workday Required Candidate profile 15 to 20 yrs exp in HRO preferably in US Payroll, US Benefits, Time & Absence with min 3 yrs in hire to retire HR processes at Senior Manager level. Exp with PEO (Professional Employer Organization).

Posted 1 month ago

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15.0 - 20.0 years

20 - 35 Lacs

Chennai

Work from Office

15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience in managing a team size of 200+ with a direct span of 4-5 Required Candidate profile Experience with PEO (Professional Employer Organization) Experience with tools/software like SAP, Peoplesoft, Workday

Posted 1 month ago

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15.0 - 20.0 years

20 - 35 Lacs

Chennai

Work from Office

15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience in managing a team size of 200+ with a direct span of 4-5 Required Candidate profile Experience with PEO (Professional Employer Organization) Experience with tools/software like SAP, Peoplesoft, Workday

Posted 1 month ago

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15.0 - 20.0 years

27 - 30 Lacs

Chennai

Work from Office

exl in operations management with hire to retire HRO function. Responsible for account management, revenue generation, SLA maintenance, quality assurance, strategic planning & crisis management. Exp with tools/software like SAP, Peoplesoft, Workday Required Candidate profile 15 to 20 yrs exp in HRO preferably in US Payroll, US Benefits, Time & Absence with min 3 yrs in hire to retire HR processes at Senior Manager level. Exp with PEO (Professional Employer Organization).

Posted 1 month ago

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2.0 - 7.0 years

0 - 0 Lacs

Bengaluru

Work from Office

Role & responsibilities: Manage patients in medical clinic - morng to evening Preferred candidate profile: Working in hospitals/clinic and interested in healing of patients

Posted 2 months ago

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