Manager, Benefits Support Services

As a Manager in the Benefits Support Services team at TriNet, you will be leading a specialized function within the benefits operations. Your role will involve strategic planning, team leadership, process optimization, and ensuring customer satisfaction. Strong analytical thinking, cross-functional collaboration, and the ability to manage high-performing teams across different time zones will be crucial for success. You will also be instrumental in implementing new systems and processes to enhance service delivery and client retention. Your team will be responsible for managing various HR and benefits-related processes, including employee data updates, benefits reporting, service orders, and rehires. Key responsibilities will include COBRA administration and compliance, FSA/HSA claims processing, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. Handling escalations, coordinating with third-party vendors, ensuring data accuracy, and maintaining compliance with regulatory standards will be essential tasks. Attention to detail, effective communication, and the ability to manage multiple workflows will be critical in this role. Responsibilities: - Lead day-to-day planning and execution of a specific benefits discipline - Collaborate with internal teams for an efficient support model - Handle complex escalations and provide direct customer support - Monitor service metrics for high customer satisfaction - Mentor and coach team members for career growth - Ensure adherence to schedules and performance standards - Recommend feedback mechanisms for improvement - Support implementation of new systems and processes - Provide input on changes to policies and procedures Qualifications: - Education: Bachelor's/Master's degree in HR, Business Administration, or related field (required); MBA (preferred) - Experience: 8+ years overall, with 5 years in benefits administration or HR operations; 2+ years in a People Management role; PEO or HR outsourcing experience is a plus - Certifications: CEBS, SHRM-CP/SCP, Lean Six Sigma Certification - Skills & Competencies: Proficiency in benefits administration platforms and Microsoft Office Suite, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, ability to manage distributed teams, organizational and time management skills, experience in strategic planning and project execution, ability to drive change and foster a collaborative team culture Work Environment: You will work in a clean, pleasant, and comfortable office setting. This position is 100% in-office. TriNet reserves the right to change or modify job duties and assignments as needed. The above description may not cover all aspects of the position, and functions may vary based on business requirements.,