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3.0 - 8.0 years

18 - 20 Lacs

Pune, Gurugram, Mumbai (All Areas)

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Job Description: DB pension (Defined benefit pension) UK Pension Experience in performing manual calculations Experience in creating excel calculator Can create calculate specifications VBA & Excel macro skills are a must

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2.0 - 5.0 years

3 - 5 Lacs

Kochi

Work from Office

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role summary To process the US payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified. To provide an effective and efficient US payroll service to customers, ensuring the accurate and timely payment of their employees salaries • Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty To proactively seek learning opportunities to develop and maintain good knowledge of Strada systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. To own and manage the quality and accuracy of operational task of the team. To support and help facilitate 100% SLA attainment for the team through effective WFM. Be a SPOC to the clients(Internal / External) Be the Innovation champion for the process and team. Main responsibilities Production Responsible For Processing And Meeting Targets Given For The Same Responsible For Second Level Verification Of Data If Required Providing Feedback On Quality Issues Found During Audits Responsible for timely escalation of production related issues Responsible For Maintaining Accuracy Prioritises, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business. Updating Process Related Reports and Documents Compliances Ensuring ISMS Compliance Of The Team Adhering To Company Policies, Rules And Regulations Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules Key experience 2 -5 years experience in US Payroll PC Literacy - Word and Excel (Basic Level) Graduate from any stream / Diploma Holder PC Literacy - Word and Excel (Basic Level) Good technical knowledge of payroll and payroll systems Track record of face to face, telephone and written contact with customers Benefits We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Stradas employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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2.0 - 7.0 years

0 - 0 Lacs

Chennai

Remote

Job Title: UK Pensions Administrator (Remote Based in India) Company: Unicorn Accounting & Easy PAYE – UK Payroll Bureau Location: Remote (India-based applicants only) Employment Type: Full-Time About Us: Unicorn Accounting and Easy PAYE are part of a dynamic and fast-growing UK-based payroll bureau group. We specialise in delivering comprehensive payroll and pension services to clients across the UK, ensuring compliance, accuracy, and efficiency at every step. Our fully remote, international team is dedicated to excellence, innovation, and long-term partnerships. Role Overview: We are currently hiring a Pensions Administrator to work remotely from India. In this role, you will be responsible for the accurate uploading and processing of pension data to various UK pension provider portals after payroll is completed. This is a critical support role in our payroll cycle and ideal for candidates with solid experience in UK payroll and pensions. Key Responsibilities: Upload and submit pension data to UK pension providers including: Nest People’s Pension NHS Pensions Other major UK pension schemes Ensure pension contributions and compliance data are submitted accurately and on time following payroll processing. Collaborate closely with the payroll team to verify and align data. Maintain accurate pension records and reports for audit and compliance. Stay informed on UK pension regulatory changes and update procedures accordingly. Report to a UK-based line manager and communicate effectively with the broader team. Essential Requirements: Previous UK pensions administration experience or UK payroll experience is mandatory . Direct experience with UK pension provider portals (Nest, People’s Pension, NHS Pensions, etc.). Strong working knowledge of: Sage Payroll (UK version) Moneysoft Payroll Excellent attention to detail and accuracy. Strong organisational and time management skills. Clear communication skills and ability to work independently in a remote environment. Proficient in Microsoft Office tools (especially Excel and Outlook). Desirable Skills: Familiarity with UK auto-enrolment rules and pension compliance regulations. Experience in working within a remote team for UK-based clients. What We Offer: A fully remote position from India. A supportive and flexible work culture. Opportunities to work with a well-established and growing UK payroll business. Clear pathways for career growth and professional development for high-performing candidates. Regular interaction with UK-based management and team support. How to Apply: If you're experienced in UK pensions or payroll administration and looking for a stable, remote role with growth potential, we'd love to hear from you. Send your CV and a brief cover letter highlighting your relevant experience to: [Insert application email or link here] Join Unicorn Accounting & Easy PAYE — where your skills make a real difference to businesses across the UK.

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2.0 - 7.0 years

4 - 8 Lacs

Shimoga

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We are looking for a highly motivated and experienced professional to join our team as a Customer Service Representative in Shivamoga. The ideal candidate will have 2 to 7 years of experience in customer service, sales, or a related field. Roles and Responsibility Achieve business targets by acquiring new client relationships and maintaining existing ones. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure high customer satisfaction levels by proactively understanding their needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand. Build strong client relationships both internally and externally, and establish a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Job Graduate in any discipline. Minimum 2 years of experience in customer service, sales, or a related field. Possess strong communication and interpersonal skills. Demonstrate the ability to work in a fast-paced environment and meet sales targets. Exhibit excellent problem-solving and analytical skills. Be familiar with audit/RBI regulations and compliance procedures. Experience in housing and EM sales is an added advantage. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to providing exceptional customer service and building long-term relationships with its clients.

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2.0 - 7.0 years

4 - 8 Lacs

Erode

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We are looking for a highly motivated and results-driven professional with 2 to 7 years of experience to join our team as a Customer Service Representative in Erode. The ideal candidate will have a strong background in sales, customer service, and relationship building. Roles and Responsibility Achieve business targets by acquiring new client relationships and maintaining existing ones. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure high customer satisfaction levels by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand. Build strong client relationships both internally and externally, and develop a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Job Graduate in any discipline. Minimum 2 years of experience in sales, customer service, or a related field. Possess strong communication and interpersonal skills. Demonstrate the ability to work in a fast-paced environment and meet sales targets. Exhibit excellent problem-solving and analytical skills. Be familiar with audit and RBI regulations. Experience in micro lap sales is an added advantage.

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1.0 - 6.0 years

4 - 8 Lacs

Hosur

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We are looking for a highly motivated and experienced professional to join our team as a Customer Service Representative in Bengaluru. The ideal candidate will have 1 to 6 years of experience in customer service, sales, or a related field. Roles and Responsibility Achieve business targets by acquiring new client relationships and maintaining existing ones. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure login and disbursement numbers meet organizational requirements. Proactively understand customer needs and cross-sell multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand. Build strong client relationships both internally and externally, promoting a strong brand identity with potential customers. Job Graduate in any discipline. Minimum 1 year of experience in customer service, sales, or a related field. Possess strong communication and interpersonal skills. Demonstrate the ability to work in a fast-paced environment and meet sales targets. Exhibit excellent problem-solving and analytical skills. Be familiar with audit and RBI regulations. Experience in housing and DM sales is an added advantage. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to providing exceptional customer service and building long-term relationships with its clients.

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2.0 - 7.0 years

4 - 8 Lacs

Hanamkonda

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We are looking for a highly motivated and results-driven individual with 2 to 7 years of experience to join our team as a Customer Service Representative in Warangal. The ideal candidate will have excellent communication skills, a strong background in sales, and the ability to build strong client relationships. Roles and Responsibility Achieve business targets by acquiring new client relationships and maintaining existing ones. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure high customer satisfaction levels by proactively understanding their needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand. Build strong client relationships both internally and externally, and develop a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Job Graduate in any discipline. Minimum 2 years of experience in sales or customer service. Possess strong knowledge of banking and financial services. Demonstrate excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are essential. Experience in housing and EM is an added advantage.

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2.0 - 7.0 years

4 - 8 Lacs

Mumbai

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We are looking for a highly motivated and experienced professional to join our team as a Customer Service Representative in Cuttack. The ideal candidate will have 2 to 7 years of experience in customer service, sales, or a related field. Roles and Responsibility Achieve business targets by acquiring new client relationships and maintaining existing ones. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure high customer satisfaction levels by proactively understanding their needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand. Build strong client relationships both internally and externally, and develop a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Job Graduate in any discipline. Minimum 2 years of experience in customer service, sales, or a related field. Possess strong communication and interpersonal skills. Demonstrate the ability to work in a fast-paced environment and meet sales targets. Exhibit excellent problem-solving and analytical skills. Be familiar with audit/RBI regulations and compliance procedures. Experience in housing and EM is an added advantage. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to providing exceptional customer service and building long-term relationships with its clients.

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2.0 - 4.0 years

7 - 10 Lacs

Thane, Mumbai (All Areas)

Hybrid

Exclusively looking for Graduates with an Actuarial Science background who have cleared at least two actuarial papers Role Summary To work as part of a team and lead on projects providing an accurate, reliable and high standard of data and de-risking solutions to Trustees, third parties and internal teams alike. You will manage the client relationships for certain projects, acting as the clients point of contact for guidance, billing and budgeting. You will report to the De-risking Manager. You will need to demonstrate an adaptable and innovative approach to problem solving, and the ability to build relationships based on honesty, respect and encouragement to achieve success. Role & responsibilities: To ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across all aspects of data processing. Quickly identify and analyse risks in pension scheme data, which may impact on effective project delivery. Ensure Errors and omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the De-risking Manager and Professional Champion. Identify to the De-risking Manager any opportunities/ideas for change. Be flexible and adaptable to the work demands Accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis. Perform pension calculations, data audits and data corrections, enter and review pensions data and respond to data queries enquiries to the required standard using excel worksheets and following process guidance material across a wide range of project tasks. Undertake the accurate peer review of De-risking tasks and provide constructive feedback to drive improvement. Implement, manage and maintain risk based project plans aligned to team strategy and client expectations. Follow e-working protocol and keep the team task list up to date with progress and movement on your assigned tasks. Monitor and be accountable for client project and task budgets. Escalates any budget risks promptly with a clear explanation of the risks and recommended remedial action. Preferred candidate profile: Graduate with 2 Actuarial Science paper cleared is a must. Proficient Computer Skills in particular Microsoft office, word and excel Strong drive to self-develop Numerate Proficiency in work effectively in a project based team Ability to follow and develop processes Working DB / DC pensions knowledge and experience DESIRABLE: Working towards the PMI qualifications (or equivalent) Experience of relevant financial services, outsourcing or project management role. Willingness to work in UK Shift timings

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1.0 - 6.0 years

2 - 3 Lacs

Gurugram, Manesar

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Knowledge of Fibre Optical , Antennas , Patch Cords (IBS Products) Experience in our competitors company will be an added advantage Young , Aggresive , Sales for IBS products , telecommunication Products, etc. Good Communication skills Required Candidate profile Experience in field of (Telecommunication field experience specially IBS or E-Commerce),

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8.0 - 13.0 years

7 - 17 Lacs

Gurugram

Work from Office

8+Yrs Exp.Android device platform, Proficient In Kotlin Language knowledge of design patterns like MVP, MMVM, RxJava, and others knowledge of Android SDK, NDK, Android Studio, Gradle, and Lint Knowledge of Flutter or React native will be an advantage Candidate will be able to build and integrate android libraries and modules and design-build and maintain high performance reusable java and OOPS concept

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5.0 - 10.0 years

7 - 12 Lacs

Hyderabad

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We are looking for a skilled professional with 5-10 years of experience to join our team as a Manhattan-ILS expert. The ideal candidate will have a strong background in the field and excellent analytical skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement effective solutions. Develop and maintain complex models using Manhattan-ILS techniques. Analyze data to identify trends and patterns, providing insights to stakeholders. Design and deliver training programs to enhance team capabilities. Troubleshoot issues and provide technical support to ensure seamless operations. Stay updated with industry developments and emerging technologies. Job Requirements Strong understanding of Manhattan-ILS concepts and principles. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a team environment and communicate effectively. Strong organizational and time management skills with the ability to prioritize tasks. Experience with data analysis and visualization tools is an added advantage. Strong knowledge of industry trends and best practices in the field. Additional Info The selected candidate will be working on a Contract-to-Hire basis.

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4.0 - 9.0 years

7 - 11 Lacs

Pune

Work from Office

p1,C3,TSTS Must have cards domain knowledge, prepferably Acquiring knowledge. 2. Should have experience in payments projects in general, cards payment in particular 3. Payments of Indian payment methods and Asian payment methods are added advantage 4. Effectively support the business and project teams on requirements gathering, designing, analysing and documentation writing that contributes to the development of optimal solutions. 5. Should be able mentor a set of business analysts, review and enhance the solutions offered by them. 6. Ensure we retain core integrity in the solution, and that the enhancements, applications and localizations that are designed fit with overall strategy. 7. Work with stakeholders for requirement gathering. 8. Closely work with the account management and business team to follow the governance process for any new requirements. 9. Participate in Presales discussion 10. Work with Build teams to ensure design is understood 11. Work with TCOE team to ensure correct testing is preformed to ensure efficient and defect free delivery skills Payment Experience cards domain knowledge, prepferably Acquiring knowledge Indian payment methods and Asian payment methods. skills Communication stakeholders for requirement gathering Cards

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3.0 - 4.0 years

5 - 6 Lacs

Hyderabad

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Urgent Opening for Client Servicing - Hyderabad Posted On 05th Sep 2017 11:15 AM Location Hyderabad Role / Position Client Servicing Experience (required) 3-4 yrs Description Who are we looking for Client Servicing professional Knowledge of Digital Marketing could definitely be an added advantage Must be bright, smart and a quick learner Must have excellent command over English and must have good conversation skills Send Resumes to girish.expertiz@gmail.com -->Upload Resume

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai

Work from Office

About The Role :. To lead the Organizations HR Department. To be accountable for the performance of HR related functions across the organization. To provide to the Top Management, the Promoters strategic counsel on the people related matters; -. Manpower planning & standardize process of Recruitment including identification of vacancies, conducting/arranging interviews, selection of right candidate. About Company:At Prep Study, we are all committed to the common objective of making learning fun. Prep Study is the platform where we want all students to practice for any and every exam with no overhead of charges or fees. Register, log in, and start taking the tests for practice. Practice will lead to excellence and practicing on Prep Study has the added advantage of parents being able to track and understand areas where the ward needs help or guidance. At Prep Study, we have built an engine based on AI/ML which guides the student towards accomplishing his set goal and as well as ensuring that he remains interested in studies. Our platform is an assessment-cum-teaching website to bring you a one-stop platform when it comes to teaching..

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7.0 - 11.0 years

12 - 17 Lacs

Mumbai

Work from Office

Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to meet deadlinesAbility to perform under pressureAdaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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8.0 - 13.0 years

6 - 9 Lacs

Hyderabad

Work from Office

Skill - Sap Fico cFIN - SAP Finance Location - Pan India """Competencies - Specialization: S/4HANA FI, S/4HANA CO, CFIN and Expertise in Country Specific Localization Solution for Netherlands and Germany (Portugal and CR advantage) Relevant SAP Experience: - 8+ years in SAP consulting - Atleast 2 end-to-end S4 HANA implementations/Rollouts - At least 1 hands on Project Implementation experience in handling FICO and cFIN functionalities - End-to-end experience as Lead functional Consultant in at least 1 MNC Rollout project (Global Template Rollout Projects)"" Grade C2, please refer the attachment for the segregated JD at C grade.

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5.0 - 7.0 years

5 - 8 Lacs

Mumbai

Hybrid

Job Details: Skill: SAP PP Experience: 5+ Years Location: - Mumbai Notice Period: Immediate Joiners or within 15 days Employee type : CTH Job Description: POSITION OVERVIEW : SAP PP Location - Mumbai Mode - Hybrid Mandate Skill; Minimum 5 years of SAP PP experience. (Discrete + REM only) - Relevant SAP Certification would be an added advantage. - At least 2 Full Life Cycle Implementations/ Roll- Outs experience. - Should have worked on support project. - Exposure to Ticketing Tool like Service Now is an added advantage. on office 365 SharePoint online , Hands on experience 3+ years of relevant experience in SharePoint with minerience on office 365 SharePoint online , Hands on experience in coding using Angular, HTML, JavaScript, CSS, React JS, SPFx, and RES

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7.0 - 10.0 years

7 - 11 Lacs

Hyderabad

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SAP PPM expert with experience in Project Management component like creation of Projects, Phase, Task, Activity, project templates and structure Good Experience in SAP C- Projects/PPM 5.0 or above Experienced in Must have end to end knowledge from creating project to closing project Must have hands-on experience in support project (HR or Resource Management experience is an added advantage) Must have configurational, enhancement and development knowledge on SAP PPM Knowledge in Multi resource scheduling (MRS) Interface knowledge with other SAP or Legacy systems Must have strong knowledge of SAP PPM tables, BADI, BAPI, Webdynpro component Provides specialist level functional and configuration knowledge in designing SAP solutions in the PPM Experience in Preparing Functional specification in APAP Web dynpro applications Knowledge in ABAP debugging Expertise in requirements elicitation and ability to translate processes to IT requirements.

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5.0 - 10.0 years

7 - 17 Lacs

Hyderabad

Hybrid

Primary skill : SAP BO Universe development ( in IDT) , Report development in Webi ,minimum 4 years Secondary skill: SQL, Experience or knowledge in Control-M is added advantage Candidate should have good experience in BO universe development ( Good exposure in IDT tool) and expertise in Webi report development. SQL knowledge is fundamental.

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4.0 - 9.0 years

6 - 10 Lacs

Telangana

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4 - 6 yrs. of on-hand experience in Oracle EBS technical development Hands-on experience in SQL, PL/SQL, Data conversions, interfaces, BI publisher reports Should be familiar with AOL concepts in SCM and/or Order to Cash Modules Experience in one of the technology Oracle Forms / OAF / APEX Experience in workflow is an advantage .

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3.0 - 5.0 years

8 - 12 Lacs

Noida

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Defined Benefit (DB). Experience3-5 Years.

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2.0 - 4.0 years

3 - 7 Lacs

Gurugram

Work from Office

UK Insurance International Blended Process Location Gurugram Shifts -As per UK Timeline Education : Graduate in B. Com, B. A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.) Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience B. Tech and MBA Freshers are not Applicable Experience 2 to 4 years of experience in back-end processing (preferable Pension, Retirements, Super annuation, Life Insurance, asset management or larger BFSI) 6-12 Months Voice Process Experience Responsilbilities Provides an administrative support service within specified guidelines and Aviva brand values. Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary. Gains the trust of the customer through the provision of accurate and timely information and support services. Records all information accurately on appropriate systems. Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager. Make outbound calls to client/ stakeholders with the defined call tree Maintain the defined Voice Quality and standards Accountability 1. Accuracy and quality assuranceEnsuring that all data and information processed by the team is accurate and meets the required quality standards. 2. ComplianceEnsuring that all processing activities comply with relevant laws, regulations, and company policies. 3. Process improvementContinuously reviewing and improving processing procedures to increase efficiency and reduce errors. 4. Customer serviceEnsuring that all customer queries and concerns related to data processing are addressed promptly and effectively. 5. ReportingProviding regular reports to senior management on the performance of the processing team, including any issues or concerns that need to be addressed. 6. Training and developmentProviding training and development opportunities to team members to enhance their skills and knowledge. 7. Ethics and integrityMaintaining high ethical standards and promoting a culture of integrity within the processing team. Skills 1. Medium level process complexity processing or analytical skills in more complex environments 2. Low level of discretion and decision making within a decision framework. 3. Mostly rules based processing but with some judgement applied 4. Able to follow standard processes but understand variations from process i.e. BS Recs 5. Ability to meet tight deadlines 6. Good interpersonal and customer service skills 7. High client engagement Competencies 1.Analytical skillsAbility to analyze complex data and information accurately and efficiently. 2. Attention to detailAbility to pay close attention to details and ensure accuracy in all processing activities. 3. Communication skillsAbility to communicate effectively with team members, senior management, and customers. 4. Problem-solving skillsAbility to identify and solve problems efficiently and effectively. 5. Technical skillsProficiency in using relevant software and tools for data processing. 6. Time management skillsAbility to manage time effectively and prioritize tasks based on their importance and urgency. 7. AdaptabilityAbility to adapt to changing circumstances and work effectively in a fast-paced environment. 8. Customer service skillsAbility to provide excellent customer service and address customer concerns promptly and effectively. 9. Continuous learningWillingness to learn and keep up-to-date with the latest developments in the pension industry and data processing technology. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.

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7.0 - 11.0 years

12 - 17 Lacs

Bengaluru

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Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Six SigmaProject ManagementData Analysis & InterpretationBusiness Process AnalysisAbility to establish strong client relationshipAbility to meet deadlinesProblem-solving skillsWritten and verbal communicationDetail orientationHR Process Design Certifications: Six Sigma-Green Belt - Six Sigma Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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7.0 - 11.0 years

12 - 17 Lacs

Bengaluru

Work from Office

Skill required: NA - Business Transformation Designation: Specialist Qualifications: Any Graduation Years of Experience: 7 - 11 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Driving transformation in F&A domain for the client globally leveraging LSS approach by leveraging standardization, policy, automation, platform etc enablers. Flexible toward work-timing (incl US timing) and work from officeIn this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Transformation experience- F&A domain Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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