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5.0 - 7.0 years
6 - 9 Lacs
Kolkata
Work from Office
CRM Manager - Real Estate We are seeking a proactive and customer-focused CRM Manager to oversee the post-sales experience for our real estate clients. The role involves managing end-to-end customer interactions from booking to possession, ensuring timely communication, documentation, payment tracking, and handover coordination. The ideal candidate will have a strong background in real estate CRM processes, excellent interpersonal skills, and the ability to liaise effectively across departments to deliver a seamless customer journey. Customer Relationship Management: Serve as the primary point of contact for customers post-booking till possession. Ensure timely and professional communication with customers regarding project updates, documentation, and payment milestones. Address customer queries, concerns, and grievances in a proactive and solution-oriented manner. Documentation & Compliance: Manage all customer documentation including sale agreements, allotment letters, demand letters, and registration paperwork. Coordinate with legal and finance teams to ensure all documents are accurate, compliant, and up to date. Follow-ups & Coordination: Track and follow up on customer payment schedules as per construction-linked or time-linked plans. Send demand letters, reminders, and coordinate with the accounts team for invoicing and receipts. Provide payment status reports to management and flag high-risk delays. Reporting & CRM Tools: Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system. Address and resolve customer queries, concerns, or complaints professionally and in a timely manner Generate regular MIS reports related to payments, handovers, and customer feedback. On-Site Engagements: Organize and conduct site visits, possession ceremonies, and client walkthroughs as needed. Support customer engagement initiatives to enhance satisfaction, retention, and referrals. Cross-functional Collaboration: Liaise with sales, legal, accounts, and project execution teams to resolve customer concerns efficiently. Support the marketing and sales team with customer feedback and testimonials for branding purposes.
Posted 5 days ago
0.0 - 4.0 years
4 - 8 Lacs
Mumbai City, Maharashtra, India
On-site
Description We are looking for an Accounts Receivable Sr Analyst to join our team. The ideal candidate should have 0-4 years of experience in the job market context of India. The candidate should possess excellent communication and organizational skills and be able to work independently and as part of a team. Responsibilities Manage and reconcile accounts receivable ledger Ensure timely and accurate billing and collections Analyze and resolve customer billing issues Prepare and maintain AR reports and records Assist with month-end and year-end closing activities Skills and Qualifications Bachelor's degree in Accounting or Finance 0-4 years of experience in accounts receivable or related field Strong knowledge of accounting principles and practices Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficient in Microsoft Excel and other accounting software Attention to detail and strong analytical skills Ability to prioritize and manage multiple tasks
Posted 2 weeks ago
2.0 - 4.0 years
2 - 3 Lacs
Bilaigarh
Work from Office
Key Responsibilities: Float enquiries and coordinate with vendors/suppliers for procurement of materials and services. Track purchase orders, follow up for timely deliveries, and ensure records are regularly updated. Liaise with accounts and vendors to ensure timely processing of payments and resolve discrepancies. Maintain comprehensive records of project documentation including Purchase Orders (POs), Invoices, GRNs, and vendor files (hard and soft copies). Assist in preparing and maintaining daily attendance, leave records, and other office registers. Support the preparation, submission, and follow-up of tender documents on government portals such as GeM, CPPP, IREPS, and eProcurement. Compile and organize necessary documents, certificates, and information required for bid submissions. Draft professional emails, official letters, and internal communications. Prepare MIS reports, payment tracking sheets, and procurement status updates for internal review. Follow up with vendors for quotations, delivery timelines, and any required clarifications. Ensure organized documentation for audits, inspections, and internal reviews. Coordinate with internal teams to ensure smooth administrative and procurement operations. Support scheduling of meetings, preparation of Minutes of Meeting (MoM), and other administrative tasks. Required Skill Set: Excellent written and verbal communication skills. Strong coordination and follow-up capabilities. Working knowledge of government e-tendering platforms (GeM, CPPP, eProcurement, IREPS) is a strong advantage. Proficient in MS Office tools: Word, Excel, Outlook, PowerPoint. Effective time management, multitasking, and organizational abilities. Basic understanding of procurement processes and documentation. Ability to handle sensitive information with integrity, confidentiality, and professionalism. Preferred Qualifications: Graduate in any discipline (Commerce/Business/IT preferred). Familiarity with procurement workflows and documentation standards. Experience working in an administrative, procurement, or tender support role.
Posted 2 weeks ago
3.0 - 6.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Key Responsibilities: 1. Invoice Management: - Generate and raise accurate customer invoices in a timely manner. - Ensure adherence to company policies and compliance requirements while invoicing. 2. Payment Tracking and Follow-up: - Regularly monitor and follow up on outstanding payments to ensure timely collections. - Maintain and update accounts receivable records systematically. 3. Accounting and Reconciliation: - Perform general accounting duties related to accounts receivable. - Reconcile customer accounts to ensure accuracy and address discrepancies promptly. 4. Tax Compliance: - Ensure proper application and compliance with GST (Goods and Services Tax) and TDS (Tax Deducted at Source) regulations. - Prepare and maintain tax-related documentation for audits and filings. 5. Reporting: - Prepare regular reports on accounts receivable status, including aging reports and collection forecasts. - Highlight risks and propose strategies for improving cash flow management. Required Skills and Qualifications: - Bachelors degree in Accounting, Finance, or a related field. - Minimum of 4 years of experience in accounts receivable. - Strong knowledge of GST and TDS regulations. - Proficiency in accounting software and tools. - Excellent attention to detail and analytical skills. - Strong communication and interpersonal skills for effective payment follow-ups and client interactions. Preferred Skills: - Experience in the electric mobility or transportation industry is a plus. - Familiarity with ERP systems
Posted 2 weeks ago
2.0 - 5.0 years
2 - 3 Lacs
Vasai, Virar, Mumbai (All Areas)
Work from Office
Role & responsibilities Preparation of Sales Invoices on daily basis. Preparation of Service Invoices on daily basis. Preparation of Demo Challan on daily basis. Preparation of Return Documents on daily basis. Making E-Way Bill for Job Work , Return Documents, Import Shipment. Credit Note / Sales Return preparation. Payment Processing. Payment Tracking and Follow-up. Prepare Sales Report on weekly basis. GST working & filling. TDS working & filling. Preferred candidate profile Bachelor's / Masters degree in finance, accounting, or a related field. Proven experience in billing or a similar role. Strong attention to detail and accuracy. Excellent communication and customer service skills. Proficient in using billing software and MS Office. Ability to handle multiple tasks and meet deadlines.
Posted 3 weeks ago
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