Payment collection Executive

Job Title: Payment Collection Executive Department: Payment Collection Executive Location: Althan Surat Reporting To: Payment Collection Manager Employment Type: Full-Time Job Summary: We are seeking a dedicated and result-oriented Payment Collection Executive to join our team. The primary responsibility of this role is to ensure the timely recovery of outstanding payments from customers, maintain accurate ledger reconciliation, and coordinate with internal departments such as Accounts and Legal to support the recovery process. Key Responsibilities: Customer Communication: Contact customers via phone calls, emails, or visits to follow up on outstanding payments. Maintain a courteous and professional approach while dealing with clients. Payment Recovery: Ensure the timely collection of pending dues from customers. Negotiate and resolve billing issues or payment disputes. Ledger Management: Reconcile customer ledgers in coordination with the Accounts department. Maintain up-to-date records of payments, receipts, and account statements. Legal Coordination: Coordinate with the Legal department on cases involving non-payment or legal notices. Assist in preparing and submitting documents required for legal actions, if necessary. Reporting & Documentation: Prepare and maintain daily/weekly/monthly reports on payment collections. Keep accurate records of customer interactions, commitments, and recovery status. Internal Coordination: Collaborate with the Accounts and Sales teams to resolve customer queries related to billing or outstanding amounts. Provide feedback on recurring payment issues to relevant departments. Key Skills & Competencies: Strong communication and negotiation skills Basic understanding of accounting and ledger maintenance Attention to detail and organizational skills Ability to handle difficult conversations professionally Proficiency in MS Office (especially Excel) and accounting software (ERP preferred) Understanding of legal recovery processes (preferred) Qualifications & Experience: Minimum Qualification: Graduate in Commerce, Finance, or related field Experience: 1–3 years in payment collection, accounts receivable, or recovery role Language Proficiency: Fluency in Hindi and basic English (written and verbal) Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person