Patient Coordinator

Key Responsibilities:

Patient Interaction & Support

• Welcome patients and attend to their queries courteously.
  
• Guide patients regarding registration, consultation flow, diagnostics, and treatment.
  
• Provide timely updates to patients and family members about procedures or wait times.
  
• Assist elderly, differently-abled, or language-barrier patients proactively.
  

Scheduling & Coordination

• Schedule and confirm appointments, tests, surgeries, and follow-ups.
  
• Coordinate between departments (e.g., OPD, Radiology, Lab, Pharmacy, etc.) to ensure seamless patient flow.
  
• Ensure prompt communication between patients and consultants regarding appointment changes or delays.
  

Administrative Duties

• Maintain accurate patient records and ensure all required documents are updated in the system.
  
• Coordinate with billing for cost estimates, insurance queries, and authorizations.
  
• Support admissions and discharge processes, ensuring proper documentation.
  

Customer Service & Satisfaction

• Collect patient feedback and escalate concerns to the manager when needed.
  
• Monitor and resolve patient grievances promptly.
  
• Promote a patient-centric environment through professional and empathetic communication.
  

Reporting & Documentation

• Maintain daily logs for patient footfall, appointment status, and service delays.
  
• Prepare reports on patient satisfaction, complaints, and service improvement initiatives.
  
• Assist in audits, quality checks, and NABH documentation as required.
  

Key Skills & Competencies:

• Excellent communication and interpersonal skills
  
• Empathy and patient-first attitude
  
• Multitasking and time management
  
• Familiarity with hospital information systems (HIS)
  
• Basic understanding of medical terminology
  
• Fluency in English, Hindi, and local language
  

Qualifications:

• Graduate in any discipline (Bachelors in Hospital Administration or related field preferred)
  
• Minimum 1–3 years of experience in a hospital/healthcare setting
  
• Computer proficiency (MS Office, HIS software)