Partner Program Regional Lead

As the Global Partner Program Lead at Snowflake, you will play a crucial role in overseeing the performance of Partner Program Specialists to ensure program objectives are met and partners have an outstanding experience within the Snowflake Partner Network (SPN). Your responsibilities will include guiding the team in supporting partners through key activities such as onboarding, advancing in the program, training, certification, and program renewal. You will be accountable for driving measurable results aligned with program goals and directly engaging with partners to enhance their experience. The ideal candidate for this role must be an Advanced English Speaker with fluency in verbal and written English. Additional language capabilities in Japanese or Mandarin are a plus. You should have experience in managing people, building teams, and providing customer or partner service. A minimum of 3 to 5 years of job experience in roles related to Partner Programs, Partner/Customer Support, Partner/Sales Operations, Project Management, Sales, Teaching/Training, or Customer Success Management is required. Exposure to channel programs is advantageous. Strong organizational skills, time management, and attention to detail are essential for driving a high volume of projects effectively. You should possess the ability to develop and deliver messages and presentations to executive audiences, influence cross-functional teams, and work in a leadership role. Problem-solving skills focused on process improvement and partner experience enhancement are crucial for success in this role, along with the ability to thrive in a fast-paced environment with a dedication to partner success and program management. Your responsibilities will include overseeing the performance of Global Partner Program Specialists, acting as an escalation point for partner-related issues, collaborating with cross-functional teams to drive program success, ensuring consistent delivery of best practices to partners, monitoring team performance metrics, identifying opportunities for enhancement, providing coaching to specialists, leading strategic initiatives, assessing the effectiveness of onboarding processes, and interacting with partners to guide them through the SPN programs. Snowflake is a rapidly growing organization, and we are seeking individuals who align with our values, challenge conventional thinking, and drive innovation. If you are passionate about making an impact and contributing to the growth of Snowflake, we encourage you to join our team. For further details on job location, salary, and benefits information for positions in the United States, please refer to the job posting on the Snowflake Careers Site at careers.snowflake.com.,