6 Pareto Jobs

As a Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, address escalations and complaints, and provide optimal resolutions within defined SLAs. Your role will involve closing faults and complaints efficiently while maintaining a high level of customer satisfaction. We are seeking a proactive candidate with excellent communication skills and a solid understanding of Customer Support metrics. Ideally, you should possess market knowledge of the US Wireless and Telecom domain, along with domain expertise in International Voice processes. Analytical skills and attention to detail are essential for this role. You must be capable of assertive communication, influencing others, probing for responses, and empathizing with customers. Previous experience in achieving targets within budget constraints is advantageous. In addition to individual proficiency, you should exhibit team-building skills to coach, connect, and motivate team members. The ability to define problems clearly, consider all available facts and alternatives, and make decisive and objective decisions is crucial. Familiarity with quality tools like RCA, CAPA, pareto, box plots, etc., is desirable. Your responsibilities will include communicating with client customers via voice to resolve issues, accessing internal systems for order information, and initiating necessary actions for responding to customer service requests. You should adapt effectively to changing priorities, collaborate with individuals at various levels, and take ownership of goals to drive yourself and the team towards achieving desired outcomes. Furthermore, you will be expected to monitor team expectations, project SLAs, knowledge sharing, and retention within the team. Collaborating with supervisors and managers to provide insights, performance trends, and agree on next steps will be a part of your routine responsibilities. Handling customer escalations and providing resolutions that require higher authorization will also be a key aspect of your role. If you possess a graduation degree and have 5-8 years of relevant experience, along with proficiency in English, we encourage you to apply for this challenging and rewarding position at Accenture.,

Team Lead Quality Eligibility Criteria: Qualification Any Graduate Excellent communication. Should be TL on Papers for atleast 2 Years. Must be Six sigma Green belt certified. Preferred Black belt Must have exposure to process improvement Should be good with MS-Office. Should have experience into data auditing, Claims, Billing Reimbursement . Should be ready to work in shifts & work from office Job Location - Pune , Yerwada Job Responsibilities: Team Supervision & Performance Management :Oversee day-to-day activities of the quality assurance team to ensure smooth operations. Delegate tasks effectively, ensuring that team members meet performance targets and deadlines. Monitor individual and team performance through data collection and reporting. Conduct regular one-on-one sessions with team members to provide feedback, identify gaps, and create action plans for improvement. Quality Monitoring & Compliance :Ensure team adherence to company policies, procedures, and client-specific SLAs. Support the implementation of quality standards as defined by the Quality Manager. Participate in calibration sessions with quality auditors and operations team leaders to maintain alignment with client expectations. Process Improvement Suppor t :Identify opportunities for process improvement within the teams scope and escalate them to the Quality Manager.Assist in the implementation of process improvement initiatives using methodologies like Lean, Six Sigma, or Kaizen.Collaborate with cross-functional teams to adopt best practices and improve operational workflows. Interested candidates can share their resume - Jitendra.pandey@cotiviti.com Reagrds, Jitendra 7350534498

Team Lead Quality Eligibility Criteria: Qualification Any Graduate Excellent communication. Should be TL on Papers for atleast 2 Years. Must be Six sigma Green belt certified. Preferred Black belt Must have exposure to process improvement Should be good with MS-Office. Should have experience into data auditing, Claims, Billing Reimbursement . Should be ready to work in shifts & work from office Job Location - Coimbatore Job Responsibilities: Team Supervision & Performance Management :Oversee day-to-day activities of the quality assurance team to ensure smooth operations. Delegate tasks effectively, ensuring that team members meet performance targets and deadlines. Monitor individual and team performance through data collection and reporting. Conduct regular one-on-one sessions with team members to provide feedback, identify gaps, and create action plans for improvement. Quality Monitoring & Compliance :Ensure team adherence to company policies, procedures, and client-specific SLAs. Support the implementation of quality standards as defined by the Quality Manager. Participate in calibration sessions with quality auditors and operations team leaders to maintain alignment with client expectations. Process Improvement Suppor t :Identify opportunities for process improvement within the teams scope and escalate them to the Quality Manager.Assist in the implementation of process improvement initiatives using methodologies like Lean, Six Sigma, or Kaizen.Collaborate with cross-functional teams to adopt best practices and improve operational workflows. Interested candidates can share their resume - Jitendra.pandey@cotiviti.com Reagrds, Jitendra

Experienced Quality Manager needed to lead QA/QC in metal fabrication. Ensure product quality, compliance with standards, drive continuous improvement, and strengthen quality systems across manufacturing operations. Exp: 5–10 yrs.

Role & responsibilities What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Intern and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone with college or vocational school graduation as a qualificati and who’s willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Custom service). Have experience on phone, email, and live chat support? That’s definitely plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quick adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you Preferred candidate profile Perks and benefits

QMS Implementation & Compliance Develop, implement, and maintain a comprehensive QMS in compliance with AS9100D (and optionally IATF 16949 / ISO 9001). Establish quality documentation such as Quality Manual, SOPs, Work Instructions, and Process Flowcharts. Identify gaps in current systems and lead gap analysis and closure. Coordinate and conduct internal audits, management reviews, and certification audits. Ensure records, data, and traceability systems are properly maintained and accessible. Documentation Control & Audit Handling Preferred candidate profile Qualifications : Education: Diploma / bachelors degree in mechanical, Industrial, or Production Engineering. Experience: 3-7 years of relevant experience in Quality Management; candidates with experience in aerospace or automotive sectors preferred. Certifications: Internal Auditor or Lead Auditor in AS9100D (preferred but not mandatory at joining; can be arranged post-joining). Technical Tools: Familiarity with quality tools like RCA, 5 Why, Pareto, FMEA, and document control systems. Soft Skills: Detail-oriented, well-organized, and self-driven with excellent communication skills.