1981 Ospf Jobs - Page 3

1. Incident Management and Troubleshooting -Level 2 Support: Handle escalated network issues from Level 1 support. Troubleshoot and resolve more complex network-related problems (e.g., connectivity issues, network degradation, hardware faults). - Root Cause Analysis: Investigate and identify the root causes of network failures or performance issues. Work with vendors or Level 3 engineers if required for advanced troubleshooting. -Ticket Resolution: Manage and resolve service tickets within defined SLAs, ensuring minimal downtime and service disruption. 2. Network Configuration and Maintenance -Device Configuration: Assist in the configuration, deployment, and management of networking equipment such as routers, switches, firewalls, and wireless access points (WAPs). -Network Monitoring: Utilize network monitoring tools (e.g., SolarWinds, PRTG, Nagios) to keep track of network performance and availability. -Firmware Updates: Apply firmware, software, and configuration updates to networking devices as per the organizations maintenance schedule. 3. Network Design and Implementation Assistance -Network Design Collaboration: Assist in the design, planning, and deployment of network solutions in collaboration with Network Architects or Senior Engineers. -Implementation Support: Provide support in implementing network upgrades or new solutions, ensuring smooth integration and operation within existing infrastructure. 4. Network Optimization -Performance Tuning: Monitor the network's health and performance and apply appropriate tweaks or changes to optimize performance (e.g., configuring load balancing, adjusting QoS parameters). -Bandwidth Management: Analyze bandwidth usage and optimize the network to ensure quality service for critical applications. 5. Security Management -Network Security: Assist in managing network security tools (e.g., firewalls, intrusion detection/prevention systems) to ensure the network is protected from external and internal threats. -Access Control: Implement and manage access control lists (ACLs), VPN configurations, and user access policies to ensure secure network usage. 6. Documentation and Reporting -Documentation: Maintain accurate records of network configurations, network topologies, and changes made to the network. -Reports: Generate performance, security, and incident reports for internal teams or clients to ensure proper follow-up and documentation. 7. Collaboration with Cross-functional Teams -Vendor Liaison: Work closely with third-party vendors or service providers to resolve issues that may require external support or product replacements. -Team Collaboration: Work with other IT teams (e.g., server, application, and security teams) to ensure seamless network operations in a multi-faceted IT environment. 8. Backup and Recovery -Network Recovery: Assist in network disaster recovery planning, backup configurations, and provide support in case of a network failure or outage. -Redundancy and Failover: Ensure that network redundancy (e.g., using HA pairs for switches or routers) and failover mechanisms are properly configured and tested. 9. Training and Knowledge Sharing -Mentoring: Provide guidance and support to L1 engineers and junior staff, assisting with day-to-day troubleshooting and network operations. -Continual Learning: Stay updated with the latest networking technologies, tools, and trends. Enhance personal knowledge and contribute to the team's knowledge base. Candidate Profile -Knowledge of TCP/IP protocol suite - Good knowledge of Routing protocol like BGP/OSPF/ EIGRP. - Good knowledge and hands-on experience of switching protocols and technologies like STP/MSTP/RSTP/VLAN/Ether-channel. - Good knowledge and hands-on experience of Gateway Redundancy protocols like HSRP/VRRP/GLBP. -Network Monitoring and Management tools -Understanding of OSI model and TCP/IP protocol. -Knowledge in Network Management and Monitoring tools such as Solarwinds, NetMon, Manage engine etc. -Basic knowledge of Wireless Controller, Access Points. -Hands-on experience/exposure or theoretical knowledge of Cisco Nexus switches and Nexus technologies like vPC. -Knowledge on Network & Security devices like firewalls. -Strong understanding of network security concepts, protocols, and best practices. -Experience with firewall monitoring and logging tools (e.g., Syslog, Splunk, or native firewall logging solutions). -Familiarity with network protocols (e.g., TCP/IP, HTTP, FTP, DNS, etc.) and common attack vectors. Proficiency in network routing and switching, including VPNs, NAT, SSL/TLS, IPSec, and DNS.

The Network Engineer role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Engineer domain.

About Us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What You'll Do The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams. The day-to-day As a Site Reliability Engineer, you will: Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions Participate in and provide feedback on product design, especially regarding reliability and availability Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues Drive monitoring and automation initiatives Create and present Performance reports for technical and management stakeholders Work closely with Engineering teams to communicate and prioritize the service impacting issues Reproduce and test the Customer issues in the Lab Develop Automated scripts and tools to Enable monitoring of the Service Be part of on-call rotations Requirements What you'll need 5+ years experience in troubleshooting and triage of network issues in a fast paced environment, to support customers. 5+ years experience in Network Operations or Product Support Advanced knowledge of modern programming languages, especially Python An ability to understand large complex systems and a passion to constantly improve environments Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA L2 L3 protocol : OSPF, BGP, ISIS, STP, VLAN, NAT, Firewall, DHCP Set priorities and work efficiently in a fast-paced environment Demonstrated ability to deliver results on time with high quality and attention to detail Demonstrated ability to work with ambiguous requirements, adapt, and learn Experience with data analytics tools(Splunk, Kibana) Keen (data-driven) decision making skills under incomplete information Excellent face-to-face and remote customer rapport Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering Up to 10% travel What Will Help You On The Job Experience analyzing data and trending to gain operational efficiencies Telecom or related operational service experience, especially wireless networks Previous technical role in a DevOps/SRE workflow Experience with Satcom technology Experience/knowledge GCP, AWS, Big Query EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

About Us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What You'll Do The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams. The day-to-day As a Site Reliability Engineer, you will: Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions Participate in and provide feedback on product design, especially regarding reliability and availability Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues Drive monitoring and automation initiatives Create and present Performance reports for technical and management stakeholders Work closely with Engineering teams to communicate and prioritize the service impacting issues Reproduce and test the Customer issues in the Lab Develop Automated scripts and tools to Enable monitoring of the Service Be part of on-call rotations Requirements What you'll need 5+ years experience in troubleshooting and triage of network issues in a fast paced environment, to support customers. 5+ years experience in Network Operations or Product Support Advanced knowledge of modern programming languages, especially Python An ability to understand large complex systems and a passion to constantly improve environments Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA L2 L3 protocol : OSPF, BGP, ISIS, STP, VLAN, NAT, Firewall, DHCP Set priorities and work efficiently in a fast-paced environment Demonstrated ability to deliver results on time with high quality and attention to detail Demonstrated ability to work with ambiguous requirements, adapt, and learn Experience with data analytics tools(Splunk, Kibana) Keen (data-driven) decision making skills under incomplete information Excellent face-to-face and remote customer rapport Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering Up to 10% travel What Will Help You On The Job Preferences Experience analyzing data and trending to gain operational efficiencies Telecom or related operational service experience, especially wireless networks Previous technical role in a DevOps/SRE workflow Experience with Satcom technology Experience/knowledge GCP, AWS, Big Query EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

32832BR Noida Job Description NoC Engineer L2 Support – IP/ MPLS Overall, 4- 6 years of relevant experience in Telecom Domain Ready to work in 24*7 Work environment, manage NoC operations and incidents. Perform second level troubleshooting using tools and utilities to resolve network related issues. Heath Check and Maintenance Operations on in scope network elements and infrastructure Severity 1 to 4 Incident triage, support, management, restoration, recommendations Root Cause Analysis Support, post incident or event Work with Major Incident Management team for Major Incident Resolution. Creation and maintenance of processes and procedures for T2 tasks Provide Support for network configurations, expansions, installations, and updates. Maintain and update all network documentation, process configurations. Interface with all internal and third-party support providers and vendors in the management and resolution of incidents. Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. Ensured efficient resolution of incidents through people, process and technology. Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. Qualification 5+ years of related experience in routing switching, ISP, mobile operator networks operational experience with enterprise class routers, switches and firewalls Experience on Client switches, Routers wireless series. Experience in MPBN, L3 VPN, L2 VPN, QOS, TRAFFIC ENGINEERING, JUNIPER, CISCO, OSPF, ISIS. Strong Working Experience in Network troubleshooting including LAN, WAN & Security domains. Day-to-day operations management Helping Team in Troubleshoot & resolve highly complex customer network issues. Experience in troubleshooting Cisco, Juniper, Ericsson, Nokia routers, switches & firewalls (ASA, Palo Alto) Handling, Juniper CISCO L3 and L2 Devices Strong working knowledge of IP, IPsec, and VPNs. Responsible for delivering complex Maintenance and Monitoring activities for different customers. Provide Incident Management support through the IC role in case of the main crisis. Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitor performance and ensure system availability and reliability. Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail. Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support. Leverage knowledge articles to investigate and resolve second-line support calls assigned. Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime. Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. Experience on Cisco XR and XE routers. Qualifications Bachelors Degree Range of Year Experience-Min Year 4 Range of Year Experience-Max Year 6

Network Operations & Implementation Network Operations Lead Experience: 6-8 years Location: Mumbai, Pune, Hyd, Chennai, Bangalore Kindly Share Your Updated Resume Responsibilities Job Description  Work on complex tasks or issues on routing, switching, load balancer, firewall, wireless and able to support multi-vendor products  Manage complex WAN network environments including Internet, Point-to-Point, MPLS, VPNs and SDWAN ensuring secure and reliable network connectivity  Monitor and analyse network performance metrics using monitoring, logging and other analytical tools.  EƯective execution of network project tasks  Implement Wired or Wireless Network architectures ensure scalability, reliability, and security.  Planning and Performing network infrastructure assessment  Implementation of Network monitoring tools and authentication tools.  Implementation of network best practices, hardening of network devices.  Maintain detailed documentation of Network architectures, Operational processes, and Configurations.  Standardize and update network documents and reports  Document Network HLD / LLD documents  Provide guidance and mentorship to junior engineers, fostering a culture of learning and collaboration, while working with cross-functional teams.  Able to identify automation opportunities and plan to implement Mandatory Leaf Skills (For Hiring)  Routing (BGP / OSPF, HSRP)  Switching (Stacking, STP, Trunking, VLANs)  Wireless (Configuration, Deployment, monitoring & Troubleshooting)  WAN technologies operations (MPLS / SDWAN)  Conceptual knowledge on 3 Tier Architecture / Spine and Leaf architecture  Conceptual Knowledge in Python / Ansible scripting Mandatory Certification (For Hiring)  CCNA / Equivalent certification is mandatory  ITIL Foundation certification is Mandatory Upskilling Tracks Track1 – Operations – (Train on any two skills)  Routing & Switching - Multicast & QOS configuration  Public Cloud – Azure / AWS Network Operations  Wireless – Advanced network operations (Wireless Surveys, Upgrades)  Datacentre – SDN / On-Prem DC Network Operations.  Firewall – Remote access VPN and Site to Site VPNs.  SDWAN – Cisco / Fortinet / Aruba SDWAN Operations Track2 – Implementation – Train on any two skills  SDWAN – Cisco / Fortinet / Aruba SDWAN Network Implementation.  Software Defined Networking implementation  Load Balancers – F5 / NetScaler Implementation  Firewalls – Fortinet / Paloalto / Cisco FW implementations  Network Access Control – DNAC / Clear-Pass Implementation Track3 – Automation (Train on any two skills)  Operational tasks automation using Python or Ansible  Network Infrastructure integration using APIs  Network Infrastructure as a code using Python / Ansible. Useful Certifications (Optional)  CCNP / Equivalent certification  Python / Ansible certification

Greetings from TCS!!!!!!! TCS Hiring for Network Engineer Job Location: Chennai, Hyderabad, Bangalore Experience Range: 4-6 Years Job Description : Must have experience in Monitor and troubleshoot knowledge in Cisco Products Cisco Catalyst Switches 6500/4500, Nexus 7K,5K,2K, Cisco ACI and VxLAN and resolve complex routing and switching problems, including layer 2 and layer 3 issues including OSPF, EIGRP, BGP and ISIS. Monitor wireless network performance and health using Cisco Prime Infrastructure, including connectivity, performance, and security problems. Implement firewall policies and rules based on security best practices and troubleshoot and resolve firewall-related issues, including connectivity, performance, and configure GPCS, IPSEC, execute firewall upgrades, migrations and Better to have good hands on experience in Prisma SDWAN Configure F5 LTM/GTM Virtual Servers, iRules, profiles, and policies to optimize traffic flow and application performance. Troubleshoot and resolve F5 BIG-IP related issues. Experience in Cisco ACI , EVPN-VXLAN, ISE ,GPCS and Wi-Fi Good understanding of Firewall and Access point. Implementation, Integration, Configuration and troubleshooting of Advance LAN and SD-WAN.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Data Center Switching. Experience1-3 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: CISCO Wireless Admin. Experience5-8 Years.

Mandatory Skills: Extreme Routing and Switching. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Automation. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Implementation. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

Role Network Engineer Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin.

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.

Network Architect - L4 - Routing, Switching & SD WAN LocationHyderabad, Bangalore, Chennai, Pune, Mumbai, Coimbatore Experience10+ Years of experience in Network Admin Expert on design, configuration and implementation of Data Center, Branch with Nexus, L4 switch Configuration. SD-WAN Network Configuration and management. Wireless WLC/AP infrastructure management, & configuration. Provides 3rd level technical support on data network related issues. Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP etc.) are required. Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP). Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in data center network as well as WAL technologies. Niche Technology experience like Cisco ACI, NSX, SDN, SDA and DNAC Good knowledge in Wireless technology, DNS/DHCP/NTP and experience in operational support for wireless controllers and APs on escalated calls. Cisco / Aruba Experience in system platforms like Cisco Nexus, Infoblox, Riverbed, Cisco WLS Configure and Troubleshoot Network optimization solutions like Riverbed, Cisco WAAS etc.

Data Network Engineer - L3 Job Brief Description We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of data network team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs. Responsibilities Scoping and architecting of Network infrastructure solutions Design of WAN/MPLS, and LAN networks, SDWAN Implementation experience Design company LANs, WANs, trust zone architectures, wireless networks, internet access, 3rd party access, Wireless network, cloud service provider connectivity and VPN solutions. Must have Depth knowledge of Routing & Switching. Strong security understanding and well versed with Infoblox, Firewall, Load Balancer, Zscaler (proxy) and other multi-vendor technologies. Develop and communicate network infrastructure strategies, design standards, and related tactical plans. Research and recommend next generation network technology, products, & services. Consult peer groups, business units and corporate stakeholders in the development of project plans & architectures. Provide technical direction and assistance to Network Engineers, peer infrastructure groups and other technology stakeholders in the company. Take a holistic approach to developing technology plans incorporating technical, business, financial, process and human resourcing aspects. Conduct research and make recommendations on products, services, protocols, and standards in support of all network procurement and development efforts. Serve as Tier 4 Support for network operations in corporate, retail, cloud and data center network environments. Support typically involves very occasional troubleshooting, maintenance, repair, and integration activities upon escalation. REQUIREMENTS FOR SUCCESS: Must have CCIE ( Lab) or equivalent certification or skillset Advanced Switching/Routing, Security and/or Cloud certs or equivalent experience. Experience with designing and building LAN, MAN, WAN, internet, VPN, WiFi, data center network environments. 10+ years in a multinational enterprise environment that operates 7x24 services to a multitude of customers and business units. At least 4 of those 7 years in an architect or principal engineer role for one or more large, complex networks. Technical leadership experience in a large, complex enterprise Experience dealing with compliance-related regulations like PCI, HIPAA, GDPR, etc. is preferred. Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Firewalls and VPN. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: CISCO Wireless Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Palo Alto Networks - Firewalls. Experience3-5 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution