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5 - 8 years

5 - 9 Lacs

Kolkata

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About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Sybase T-SQL Programming. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3 - 7 years

5 - 9 Lacs

Bengaluru

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About The Role Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. About The Role - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

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5 - 10 years

6 - 10 Lacs

Greater Noida

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Role :- Sr API Developer ? Having 5-7 yrs. of experience in Java and J2EE framework ? JQuery, HTML5, CSS, Bootstrap, and Ajax - Required ? Spring MVC, Spring - Required ? JPA, Spring-JDBC, Hibernate, Oracle PL/SQL programming - Required ? Design, develop, test and support solutions ? Exposure in Performance Management and Scalability ? Worked in Agile Methodologies - Required ? Have Investment Management domain expertise – Required

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5 - 10 years

5 - 9 Lacs

Gurugram

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Data Warehouse ETL Testing Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop innovative solutions and ensure seamless application functionality. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead testing efforts to ensure the quality and performance of applications Develop and execute test plans, test cases, and test scripts Identify and report defects to ensure quality assurance Professional & Technical Skills: Must To Have Skills: Proficiency in Data Warehouse ETL Testing Strong understanding of ETL processes and tools Experience in SQL querying and data validation Knowledge of data warehousing concepts and methodologies Hands-on experience with ETL testing tools and techniques Additional Information: The candidate should have a minimum of 5 years of experience in Data Warehouse ETL Testing This position is based at our Gurugram office A 15 years full-time education is required Qualification 15 years full time education

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6 - 11 years

15 - 30 Lacs

Hyderabad, Gurugram, Bengaluru

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About Client Hiring for One of Our Multinational Corporations! Job Description Job Title: PL/SQL Developer Qualification: B.Tech/B.E. in Computer Science or MCA Relevant Experience : 6-14 Years Must Have Skills: PL/SQL SQL Server Database design Data optimization techniques G ood to Have Skills: Oracle Database Unix/Linux experience Java or Python Roles and Responsibilities: Design, develop, and maintain PL/SQL procedures and functions. Perform code reviews and ensure optimal query performance. Collaborate with cross-functional teams to implement solutions. Location: BLR (Bangalore) BBSR (Bhubaneswar) PUNE (Pune) KOC (Kochi) NOI (Noida) GGN (Gurgaon) HYD (Hyderabad) Notice Period: Immediate to 60 days Mode of Interview: Virtual interview Mode of Work : On-site -- Thanks & Regards Nushiba Taniya M Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Direct Number:08067432408 |Nushiba@blackwhite.in |www.blackwhite.in

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3 - 7 years

8 - 13 Lacs

Pune

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About The Role : Job TitleSenior Engineer, AVP LocationPune, India Role Description Technology Engineer within Archiving Tech product family to take on the responsibility of developing the product code, implement technical solutions and configures applications in different environments in response to business problems. The engineer is expected to focus on requirements of the business and proposes the technical design of the application or its components, investigates and proposes appropriate technologies to be used, creates re-usable frameworks and drives standardization where possible in line with banks standard and solutions. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Hands on experience in application development / enhancement / bug fixing Ability to overcome technical challenges . Ensures development happens for all Software Components in accordance with Detailed Software Requirements specification, the functional design and the technical design document. Verifies the developed source code by reviews (4-eyes principle). Contributes to quality assurance by writing unit and functional tests. Contributes to problem and root cause analysis. Integrates software components following the integration strategy. Ensures that all code changes end up in Change Items (CIs). Where applicable, develops routines to deploy CIs to the target environments. Collaborates with colleagues participating in other stages of the Software Development Lifecycle (SDLC). Your skills and experience To excel in this role, you should possess strong understanding of technologies as under: Expert level in Oracle PL/SQL Highly proficient in SQL Should be comfortable to work with linux, python scripting & any scheduling tool preferably BMC Control-M Proven experience in data engineering, data modelling & building data pipelines Good understanding of Conceptual, logical & physical data model building Exposure to working with Agile Methodologies. SDLC Tools - JIRA, Sonar, Veracode /JFrog, TeamCity, BitBucket Exposure to Java, SpringBoot, J2EE, REST APIs, Microservices will be added advantage. CloudExposure to any public cloud preferably GCP. Strong analytical skills. 10+ Years of technology experience, continuous hands-on coding exposure, and ability to drive solutions. Proficient communication skills. Fluent in English (written/verbal). Ability to work in virtual teams and in matrixed organizations. Excellent team player and open minded approach Keeps pace with technical innovation. Understands the relevant business area. Ability to share information, transfer knowledge and expertise to team members. Ability to design and write code in accordance with provided business requirements Relevant Financial Services experience. Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery. Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility. Candidate is expected to have high desire to learn new technologies and implement various solutions in fast paced environment. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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3 - 8 years

11 - 16 Lacs

Bengaluru

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About The Role : Job TitleLead Engineer, VP LocationBangalore, India Role Description Deutsche Bank is looking to expand its internal Technology capability in Pune, India to provide best in class technology solutions for the Banking industry. You will work as part of a cross-functional agile delivery team, including analysts, developers and testers. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to take a leading role in all stages of software delivery, from initial analysis right through to production support. We will ask a lot of you, but we will offer a lot in return. You will have an opportunity to work in an environment that provides continuous growth and learning, with an emphasis excellence. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities This will require the Lead to help execute the following transformations with our global teams: Technology Transformation Our move to our target technology stack & architectural blueprint i.e. micro services, Kubernetes, Terraform, Google Cloud, Open shift, Oracle, HTML5 One copy of the truth, automated workflow, reduce h/w, decommission systems and build out the strategic platform around the tech stack listed above Operating Model Transformation SAFE Agile, DevOps, automated testing, cycle times approaching 1 day! Drive Agile collaboration with the Business and the broader Risk Technology team globally Workforce Transformation Build Capability around the tech stack, operating model, and risk transformation with employees while reducing vendor sprawl and footprint Requirements :- Lead the delivery team, collaborating with others to understand requirements, analyze and refine stories, design solutions, implement them, test them and support them in production Use BDD techniques, collaborating closely with users, analysts, developers and other testers. Make sure we are building the right thing. Write code and write it well. Be proud to call yourself a programmer. Use test driven development, write clean code and refactor constantly. Make sure we are building the thing right. Be ready to work on a range of technologies and components, including user interfaces, services and databases. Act as a generalizing specialist. Define and evolve the architecture of the components you are working on and contribute to architectural decisions at a department and bank-wide level. Ensure that the software you deliver is reliable and easy to support in production. Be prepared to take your turn on call providing 3rd line support when its needed Help your team to build, test and release software within short lead times and with minimum of waste. Work to develop and maintain a highly automated Continuous Delivery pipeline. Experience in design and development of projects using micro-services architecture. Hands-on Experience in GCP and technologies like Docker, Containers, Kubernetes etc is a plus. Help create a culture of learning and continuous improvement within your team and beyond We are looking for great Technologists first. Useful but not essential would be knowledge gained in Financial Services environments, for example products, instruments, trade lifecycles, regulation, risk, financial reporting or accounting, Your skills and experience Deep knowledge of at least one modern programming language, along with understanding of both object oriented and functional programming. Ideally knowledge of Java. Practical experience of test driven development and constant refactoring in continuous integration environment. An understanding of web technologies, frameworks and tools, for exampleHTML, CSS, JavaScript, ReactJS, Bootstrap, Node.js Knowledge of SQL and relational databases Oracle PL/SQL Experience in Oracle PL/SQL programming Experience working in an agile team, practicing Scrum, Kanban or XP Experience of performing Functional Analysis is highly desirable Experience of Automated Testing is highly desirable How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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4 - 8 years

8 - 13 Lacs

Mumbai

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About The Role Solution architect capable of developing solutions in reporting via Power BI and automation via Power Platform/Power Apps. Core Technical Skills: Microsoft Scripting languages- DotNet, Visual Basic (Must have) Databases- SQL Server, Oracle PL/SQL (Must have) Reporting- Microsoft Power BI (Must have) Automation- Power Platform and Power Apps (Must have) Microsoft Azure- Knowledge to navigate Azure and set up function apps (Must have) Preferred to be Microsoft Certified (AZ-900 and above) Soft Skills: Articulate and Communicative (ability to engage functional/business partners) Safe Agile / Scrum methodology MS Visio Azure DevOps exposure Roles & Responsibilities: Develop full stack custom business solutions in Reporting suites like Microsoft power BI and power Platform from scratch involving data modeling, workflows and reporting Abilities to process large excel pivots via formulae and excel Macros Ability to understand and develop existing/new solutions based on .Net and Visual Basic Ability to write complex Oracle SQL queries, tune SQLs to improve response time and develop Stored Procedures and DB packages Ability to function independently and own a complete initiative from specs to production deployment using SDLC concepts on high quality design and QA Required Experience: At least 5 years of overall IT experience Req for MSCI Mumbai / Pune

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3 - 7 years

5 - 9 Lacs

Hyderabad

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About The Role RoleOracle Forms and Reports developer LocationDallas, TX ( Bedford) Mode On-Site ( Hybrid) Knowledge to Create / modify Oracle Forms and Reports ver. 12c Create / modify backend objects, i.e. functions, procedures, packages, triggers, sequences, etc. Knowledge in Oracle Database 12c Should be well versed in PL/SQL coding and SQL tuning. Analyzing and writing Oracle PL/SQL code Analyzing and upgrading Oracle Forms Analyzing and upgrading Oracle Reports Expert level of Oracle SQL Developer Expert level of Oracle PL/SQLExpert skill analyzing and writing PL/SQL. Ability to use advanced features such as ref cursors and built in packages. Also needs expert kill analyzing and writing complex SQL Statements using multi table joins, exist clauses, etc. Unit test, documentation, code review Intermediate knowledge WebLogic Application ServerExperience developing Oracle Forms and Reports in a WebLogic environment

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