Field Trainer - Dark Store Operations Swiggy

2.0 - 5.0 years

5 - 6 Lacs

Bengaluru

Work from Office

Key Responsibilities: Conduct structured On-Job-Training (OJT) for new joiners, ensuring they are certified within the required timelines. Evaluate the skills and performance of new employees, providing actionable feedback and guidance to ensure rapid integration and productivity. Drive the continuous development and upskilling of Dark Store Managers by regularly assessing their capability index and implementing improvement initiatives. Eliminate awareness and demonstration gaps within Dark Stores. Collaborate with Store Managers, Cluster Operations Managers (COMs), and City Heads to align training programs with operational objectives and business needs. Monitor and ensure compliance with operational standards, providing coaching and support to improve adherence where necessary. Deliver training content in a consistent, engaging, and impactful manner, both in classroom settings and on-site in Dark Store environments. Track and report on key training metrics, including Time to Productivity, Error Reduction Rate, and Timely Certifications. Participate in monthly reviews to assess the impact of training interventions on business metrics and identify areas for continuous improvement. Qualifications and Skills: Proven experience in operations, learning and development, or a related field within quick commerce, retail, or supply chain sectors. Strong understanding of operational processes in Dark Stores or similar environments. Excellent communication, coaching, and presentation skills. Ability to evaluate, assess, and provide feedback in a structured and constructive manner. Strong problem-solving abilities and a proactive approach to identifying and addressing training needs. Data-driven mindset, with the ability to track and analyze training outcomes and their business impact. A strong team player who can collaborate effectively across different teams and levels of the organization. Knowledge of Facilitation/Instructional Design. Proficient in Google Docs/Sheets/Slides. Knowledge of Basic Learning Management Systems. Knowledge of Mobile Learning Technology. Proficient in the local language.

Posted 2 days ago

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