Operations Manager

Job Description

Email your resume to: Swathi@wissenpro.com We're Hiring: Operations Managers - Voice & Chat, Content Review & International Sales (Multiple roles). Join our dynamic team as an Operations Manager for Content Review and International Sales . We are looking for skilled leaders to manage and optimize key operational processes, ensuring efficiency, quality, and growth across both content moderation and international sales functions. Role & Key Responsibilities: Oversee & Manage Daily Operations : Lead content review and international sales operations, ensuring optimal performance, quality, and compliance across both areas. Optimize Processes : Implement strategies to streamline workflows, improve efficiency, and enhance resource utilization for both content review and sales teams. Team Leadership : Supervise, mentor, and support cross-functional teams in content review and international sales to drive performance and exceed goals. Performance Monitoring & Analysis : Track operational metrics, identify areas for improvement, and implement data-driven solutions to boost productivity in both departments. Collaboration : Work closely with internal teams, including sales, content, and compliance, to align operational goals with organizational objectives and deliver exceptional service. Compliance & Risk Management : Ensure adherence to regulatory requirements and internal policies in both content moderation and sales operations to mitigate risks. Training & Development : Conduct regular training sessions to enhance team skills, knowledge, and operational proficiency in both areas. Key Skills & Qualifications: Bachelors Degree in Business, Finance, or a related field (MBA is a plus). Proven Experience in content review, operations management, or international sales operations (1+ year). Leadership & Communication : Strong leadership skills with the ability to motivate and guide teams effectively. Analytical Mindset : Ability to use data to make informed decisions and improve operational performance. Tech-Savvy : Proficiency with content moderation tools, CRM systems, and emerging technologies in both fields. Multitasking & Prioritization : Ability to handle multiple priorities across content and sales operations