Operations Lead

As the Head of Operations, you will play a pivotal role in leading and overseeing the execution of operational functions across multiple locations. Your primary responsibility will be to ensure operational excellence, deliver a seamless member experience, and maintain compliance with organizational standards. To excel in this role, you must be a strategic thinker with strong leadership abilities, a process-oriented mindset, and a background in membership-driven or networking environments. Your key responsibilities will include developing and implementing operational strategies aligned with business goals, driving standardization and efficiency through process improvement, and aligning operational initiatives with broader organizational objectives. Additionally, you will oversee day-to-day operations for existing locations, support new launches, and monitor key performance indicators to provide data-driven support to local teams. In terms of team leadership and management, you will lead, mentor, and manage a team of regional operations managers/coordinators, ensuring accountability, timely deliverables, and fostering a collaborative, high-performance culture. Upholding high standards of engagement and satisfaction among members and stakeholders will be crucial, as well as partnering with cross-functional teams to deliver impactful experiences, events, and retreats. You will also be responsible for ensuring all operations adhere to brand, ethical, and procedural standards, maintaining accurate records, documentation, and reports for internal and external stakeholders. The qualifications and experience required for this role include a Bachelor's degree in Business Administration or related field (MBA preferred) and at least 4-5 years of experience in operations, preferably in service, consulting, networking, or membership-based organizations. Key skills and competencies for success in this role include strong leadership and team management skills, a strategic and analytical mindset, high emotional intelligence, excellent planning and communication abilities, proficiency in reporting tools, and familiarity with premium membership-based or networking models (preferred). Success in this role will be measured by efficient operational functioning, high member satisfaction and engagement scores, successful onboarding and scaling of new locations or members, operational excellence with minimal disruptions, and implementation of scalable systems, automation, and process optimization. If you excel in a fast-paced environment, enjoy building high-impact systems, and are passionate about operational excellence, we invite you to apply for this exciting opportunity as the Head of Operations.,