8 Operations Excellence Jobs

Role Overview: This role ensures process integrity, policy adherence, operational audits, and continuous improvement across distribution centres and hub operations, with a strong focus on last-mile delivery performance. The ideal candidate will drive operational discipline and excellence by monitoring compliance, conducting audits, performing root cause analysis, and delivering insights to improve processes across the last-mile logistics chain. Key Responsibilities: SOP Monitoring: Ensure SOP adherence across branches and hub operations, covering shipment handling, cash (COD) management, DA (Delivery Associate) compliance, last-mile delivery execution, and operational security. Conduct periodic checks of processes and documentation including branch checklists, cash records, shipment reconciliation, RTO, aging reports, and SLP adherence. Root Cause Analysis: Investigate operational lapses such as delayed deliveries, cash discrepancies, and non-compliance in last-mile delivery and hub workflows; coordinate with Area Managers and Branch Incharges for resolution and closure. Process Documentation: Maintain centralized documentation for policies, process changes, compliance formats, and corrective actions related to hub operations and last-mile delivery. MIS & Reporting: Prepare daily/weekly/monthly compliance scorecards and audit reports with detailed insights into branch, hub, and last-mile delivery performance, highlighting gaps, red flags, and improvement areas. Training & Communication: Assist in rolling out SOPs, process updates, and policy changes through structured training to field teams involved in hub and delivery operations. Qualifications & Skills: Graduate in any discipline (logistics/supply chain preferred) 15 years of experience in compliance, audit, or operations excellence, preferably in logistics, hub operations, last-mile delivery, supply chain, or e-commerce sector. Familiarity with field operations and distribution center processes. Strong analytical, investigative, and documentation skills. Proficient in MS Excel, Google Sheets, PowerPoint, and basic data visualization tools. Working knowledge of logistics SOPs and cash compliance frameworks preferred. Ability to manage multi-location operations and handle data at scale. Work experience with companies like Amazon, Flipkart, Meesho will be an added advantage

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

Designation: Cluster Partner Core Areas: Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Zepto Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Zepto Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry. Our Story Zepto is a fast-growing start-up that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :) We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. Your Role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What We’re Looking For People with endless curiosity and hunger to learn Owners who will think of Zepto Caf as their own venture Operators obsessed with customer experience Why Join Us? The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows. Role & responsibilities Preferred candidate profile

We are seeking a dedicated Assistant Manager - Operations Excellence role for one of the Pharma company located at Ahmedabad. Experience: 3+ Years Qualification: B. Pharm & MBA (Operations) Skills : Excel, Power point, Word Role & responsibilities Should have exposure to operations management and a good understanding of business processes. Responsible for compiling and analyzing various Management Information System reports to support decision-making. Assist the Managing Director with special projects, including the design and creation of complex reports, presentations, and official documents. Handle the collection, organization, and preparation of key information required for strategic initiatives. Draft, prepare, and circulate important internal and external communications or circulars on behalf of the MD. Interested candidate with the required qualification and experience are encouraged to send their CV to recp@factjobs.com .

Role & responsibilities :- Drive the Operations Excellence and transformation agenda at the Corporate and Regional Office levels Manage projects from Operations, supply chain and logistics perspective Drive Change in a large distributed eco system Ability to work across multi level multi dimensional functional teams Executing key improvement projects for the business Create local strategies to carry out the assigned projects Support the corporate team in setting the goals at a regional level and execute them Ops orientation, managing a large team with exposure to cultural change and cross functional management expertise Ability to create excitement, motivate people for driving the ops excellence agenda Led strategic planning and execution to drive business growth and market share expansion Leverage operational and financial resources and tools to improve performance. Conduct comprehensive risk assessments, mitigating potential threats to business continuity and operational integrity Establish annual operational plans, maximising company performance and growth. Drive measurability around all new initiatives to ensure all functions are able to drive key performance. Skills and experience Leadership skills Experience in operations Good communication skills Project management basics Analytical mindset Should have sound knowledge and experience in guest handling , ensuring excellent customer service and positive guest interactions at all times . Preferred candidate profile:- Candidates from QSR / Retail Brands /Hotel & Restaurant /Food Industry Contact Details HR-Chitra Aher Chitraaher0@gmail.com 9082493557

Sr. Consultant Operations Excellence - Hire to Retire (Business Excellence Professional) You'll make a difference by: You will work closely with the Service Delivery Managers of Hire-to-Retire and the Operational Excellence (OPE), Operational Quality Control (OQC) and RIC teams supporting the business line. You will enable deployment and continuous improvement of quality, data privacy and risk & internal control systems You will support the design and deployment of risk & internal control systems to meet relevant internal and legal regulations Review processes to ensure risks are identified, and appropriate controls are designed You will execute audit programs (including certification where applicable) and assessments You will support and guide the business in effective process / operations management techniques and quality tools as required (Problem solving, Risk analysis, FMEA, RCA, etc.) Your success is grounded in Bachelors / Master's Degree. 5year - 10 years of experience into Quality Management or comparable experience Risk & Compliance or comparable experience Knowledge of Agile, Lean, Six Sigma and quality management methodologies would be a plus Knowledge of back-office HR Processes would be a plus Knowledge of ISO 9001 2015 and ISO 22301 2019 would be a plus Experienced in Root cause analysis and Corrective action management Experienced in coordinating and supporting implementation of multiple process improvement projects in service industry Excellent communication, interpersonal and collaboration/influencing skills. Proficient in English

Youll make a difference by: You will work closely with the Quality Manager in implementing and driving the Quality Management System for the organization. Coordinating with the business and supporting audits for multiple systems standards. Support in administration of quality, process and business improvements and systematically inspect and examine quality system gaps for the business lines. Work with business to identify improvement areas and solutions. You will support and guide the business in efficient process / operations management techniques and quality tools as required (Problem solving, Risk analysis, FMEA, RCA, etc.) Conducting data analysis & preparing dashboards, interpreting patterns and trends in data sets for all OPE related topics. You will be part of internal auditors/quality coordinators group to support Quality Management requirements, and support business with bridging the gap in requirements of ISO and internal standards. Your success is grounded in: Experience in Quality Management Systems and Business Continuity Management System audits. Experienced in RCA and CAPA for issue management and audit findings. Experienced in coordinating and supporting implementation of multiple process improvement projects. Experience in analyzing, modeling, and interpreting large data sets for diagnostic and predictive analysis. Experience in implementing End to End process improvement projects. Exposure to working in International projects and comfortable with international cultural diversity. Excellent communication, interpersonal, coaching/mentoring and collaboration/influencing skills. Able to read/interpret electrical circuit diagrams. Proven Understanding of Microsoft Office. ISO 9001 2015 QMS trained or certified. LSSBB (Lean Six Sigma Black Belt) Certified or Trained. Trained in Power BI, Minitab, R, Tableau, Python, SQL and other data analytics tools preferred. Knowledge of Tools for Project Management, Metrics, Dashboards. Knowledge of ISO 14001, ISO 45001 and ISO 27001 would be a plus.