Operational Excellence Coach

As a Senior OpEx Coach at Equiniti, you will play a crucial role in fostering a culture of continuous improvement within EQ Shareholder Services, with a focus on achieving high-quality customer outcomes. Your main responsibility will be coaching team leaders and managers post-training to implement OpEx tools effectively, optimize resources, eliminate waste, and realize measurable commercial benefits. By utilizing a data-driven approach and models like GROW Coaching, you will identify root causes, prioritize improvements, and ensure sustainable change. Your customer-centric mindset will be essential in ensuring that all enhancements deliver real value, contributing to a well-managed, high-performance environment that promotes service excellence. Your core duties and responsibilities will include: - Promoting and embedding OpEx tools and techniques to cultivate a culture of service excellence and continuous improvement. - Coaching and mentoring team leaders and managers to enhance client and customer experiences, eliminate waste, and remove failure demand. - Developing best practices in daily huddles and visual management, providing regular feedback to sustain OpEx routines like structured weeks, capacity planning, skills matrices, and training plans. - Identifying waste, improving quality, and streamlining processes with teams to build a continuous improvement pipeline. - Contributing to collateral development and tracking progress in embedding OpEx ways of working under the guidance of Lead Coaches and the Head of OpEx. Key Skills, Capabilities, and Attributes required for this role: - Continuous Improvement accreditation/qualifications such as a Lean Six Sigma Green or Black Belt. - Patient, encouraging, and empathetic coaching style with the ability to challenge coaches to adopt new ways of working. - Persistence in overcoming challenges and working through concerns. - Developing data analysis skills and proficiency in Excel to analyze large data sets and present data graphically. - Opportunity to build presentation and training skills for running refresher training courses. By joining EQ as a permanent member, you will enjoy a range of company benefits including: - 31 days of annual leave plus 9 bank holidays (UK). - Comprehensive Medical Assurance cover. - Two-way cab transport for staff working in UK & US shifts. - Accidental & Life cover 3 times the concerned CTC.,