Opening For Support Analyst with ETP International - Mumbai

Company Description

ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop.

ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations

Designation – “Support Analyst” – Customer Support

Technical Knowledge-

• Expert in Troubleshooting and Root cause analysis
• Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment

Functional Knowledge

• Understanding of how point-of-sale operations and inventory management work
• Managing Customer communication
• Managing incident lifecycle
• To make the Test plan for incidents that require L3 fix
• To support customer in implementing the solution

Base Location