Omni Sport Advisor - Mountain Sports

As a Sports Advisor at Decathlon, your primary responsibility is to deliver a WOW Customer Experience. You will greet, smile, and engage with customers to understand their needs while promoting sports through engaging customers in sports communities. By practicing your sport and inspiring customers to join sports communities, you will stay informed and encourage participation in Decathlon events or local sports activities related to their interests. Ensuring customer satisfaction is key, you will propose the right products and services based on customer needs, utilizing all available channels to meet their requirements. Additionally, you will suggest complementary products to enhance the customer sports practice experience and maintain reliable inventory to support omnichannel availability. Your second responsibility is to create a WOW store experience by ensuring the layout is safe, welcoming, and engaging for both customers and team members. You will highlight the best omnichannel offer to customers, ensuring they have access to the entire range of products for their sports practice both in-store and online. By suggesting the best possible solutions to customers and making all necessary services available, you will contribute to a seamless shopping experience. Your role also involves highlighting Decathlon's Circular offer and relevant services, as well as maintaining updated signages for customer convenience. The ideal candidate for this position is someone who loves working with people, enjoys making collective decisions, and is a passionate sports enthusiast. You should be proactive in interacting, assisting, and guiding customers, while being eager to learn, adapt, receive feedback, and make progress. Comfort with using digital tools and apps is a plus for this role at Decathlon.,