8 Omni Channel Jobs

Greetings from PruTech Solutions!!! Immediate opportunity for Salesforce Architect role.. Exp:10+Years Location:Bangalore Notice period:immediate/20days JD: 812 years of Salesforce experience, with 3+ years in a Salesforce Architect role. Strong hands-on expertise in Service Cloud, including Case Management, Omni-Channel, Knowledge, Entitlements, SLAs. Telecom domain experience: customer care flows, service provisioning, issue resolution, and SLA compliance. Proven integration experience with Tillio, CTI, IVR, and contact center systems. Experience with Salesforce integrations (REST/SOAP APIs, middleware like MuleSoft or Boomi). Proficiency in Tableau for creating reports and visualizations using Salesforce data. Strong delivery orientation with the ability to develop and roll out features quickly. Familiarity with DevOps tools like Copado/Gearset, and Agile delivery methodologies. Salesforce certifications: Service Cloud Consultant, Application Architect, Integration Architect (preferred). anyone interested please share profiles to sravani.nelluru@prutech.com

Hello, We are looking for "Sr Salesforce Developer+Service Cloud" Job Title : Salesforce Developer (Individual Contributor) Shift Timings : Night Shifts (Flexible) Location : Remote Exp :7+Years Mandatory Skills : Salesforce Development, Salesforce CPQ Cloud, Service Cloud Notice Period : Immediate joiners (Notice period served candidates) NOTE : We are looking for Immediate joiners (Notice period served candidates). Apply only if you have 7+Years of experience into the above mandatory skills. Job Summary: Salesforce Experience: 7+ years of hands-on experience in Salesforce development and administration. Proven expertise in Salesforce CPQ implementation and customization Technical Proficiency: Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs and middleware like Mulesoft. Platform Expertise: Salesforce Sales Cloud, Service Cloud, and CPQ (Certified Salesforce CPQ Specialist is a plus). Experience with Salesforce Communities and Experience Cloud is a bonus. Administrative Skills: Advanced understanding of Salesforce admin tasks like creating reports, dashboards, and security setups. Analytical Skills: Strong problem-solving abilities with experience in gathering and analyzing business requirements. Certifications (Preferred): Salesforce Certified Administrator. Salesforce Certified Platform Developer I/II. Salesforce Certified CPQ Specialist. Salesforce Certified Advanced Administrator (preferred)

Hello, We are looking for "Sr Salesforce Developer+Service Cloud" Job Title : Salesforce Developer (Individual Contributor) Shift Timings : Night Shifts (Flexible) Location : Remote Exp :7+Years Mandatory Skills : Salesforce Development, Salesforce CPQ Cloud, Service Cloud Notice Period : Immediate joiners (Notice period served candidates) NOTE : We are looking for Immediate joiners (Notice period served candidates). Apply only if you have 7+Years of experience into the above mandatory skills. Job Summary: Salesforce Experience: 7+ years of hands-on experience in Salesforce development and administration. Proven expertise in Salesforce CPQ implementation and customization Technical Proficiency: Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs and middleware like Mulesoft. Platform Expertise: Salesforce Sales Cloud, Service Cloud, and CPQ (Certified Salesforce CPQ Specialist is a plus). Experience with Salesforce Communities and Experience Cloud is a bonus. Administrative Skills: Advanced understanding of Salesforce admin tasks like creating reports, dashboards, and security setups. Analytical Skills: Strong problem-solving abilities with experience in gathering and analyzing business requirements. Certifications (Preferred): Salesforce Certified Administrator. Salesforce Certified Platform Developer I/II. Salesforce Certified CPQ Specialist. Salesforce Certified Advanced Administrator (preferred)

Mandatory Key Skills: [ BPM Products: Newgen Omni Docs, Omni Flow, Process Manager, Process Moduler, BAM reporting tool ] Requirement Summary: I. Proficiency in spearheading BPM, ECM teams & implementing standardized business processes for streamlining project deliveries within the time & cost parameters as per quality standards II. Proficiency in Newgen technical stack, Sound knowledge and experience in NewGen product such as IBPS , NewGen Form , Workflow & Omini docs. III. Should have experience in designing and implementing the Newgen Interfaces using Jave or C# for downstream and upstream systems IV. In-depth hands on experience in the technical Newgen setup and system V. Proficiency in Inquiry API s, Batch modules. VI. Experience in Agile Methodology Roles & Responsibilities: Design & Development Ability to work as a team player as well as individual contributor. Develop and maintain system problem analysis and resolution techniques. Should have functional experience with Newgen application, APIs, Integration approaches, Table Structures, Migration approaches, building test case scenarios Configuration of table maintenance of Newgen product Automation of Newgen application to added value.

Functional Responsibilities Collaborate with cross-functional teams, including IT, operations, and store management, to develop a comprehensive roll-out plan for the clientele application in retail stores. Work closely with IT teams and software vendors to configure the clientele application based on the specific needs and requirements of the retail store. Provide training sessions to store employees on how to effectively use the clientele application, ensuring they understand its features, benefits, and functionalities. Offer ongoing support to address any questions or issues that arise during and after the roll-out. Coordinate the implementation of the clientele application in retail stores, ensuring timely and smooth execution. Collaborate with store managers and staff to ensure a seamless transition and minimal disruption to daily operations. Collaborate with IT teams to ensure the smooth migration of relevant customer data from existing systems to the clientele application, ensuring data accuracy and integrity. Conduct thorough testing of the clientele application in a store environment to identify and resolve any issues or bugs. Collaborate with IT teams and software vendors to ensure the application meets the required performance and functionality standards. Develop and deliver communication materials, including user guides, FAQs, and training documentation, to assist store employees in adopting the clientele application effectively. Monitor the adoption and usage of the clientele application in retail stores, tracking key performance indicators such as customer engagement, sales, and customer satisfaction. Provide regular reports and insights to stakeholders on the application's impact and effectiveness. Collect feedback from store employees and customers regarding the clientele application's usability and functionality. Collaborate with software vendors and internal teams to identify areas for improvement and implement enhancements to optimize the application's performance. Ensure that the roll-out and use of the clientele application comply with all relevant legal and security requirements, including data privacy regulations and company policies.

Salesforce Service Cloud developer with 6-8 yrs of experience with Apex, LWC, Flows; implement Case Mgmt, Omni-Channel, Chat, Entitlements; build REST/SOAP integrations; support testing, deployments; 6+ yrs SFDC exp, Service Cloud cert preferred

Role & responsibilities BA - APLD Analyst Experience level: 3 to 5 years Mandatory: US APLD, SQL, Excel, PowerPoint Good to have: Python, PySpark, Any BI tool, EU work exposure Preferred candidate profile Perks and benefits

Job Title: Salesforce Tech Lead Location: Bangalore Employment Type: Full-Time Experience: 8+ Years Domain: Public Sector (Mandatory) Job Description: We are looking for an experienced Salesforce Tech Lead with a strong technical background and leadership skills to join our growing team. The ideal candidate will have deep expertise in Salesforce development and architecture, especially with LWC and OmniStudio, and a proven track record of leading technical teams in delivering robust Salesforce solutions. Key Responsibilities: Lead and mentor a Salesforce development team (510 members). Design and develop scalable Salesforce solutions using LWC , Apex , and OmniStudio (OmniScript, DataRaptor, Integration Procedures) . Work closely with stakeholders from the public sector domain to gather requirements and provide technical solutions. Implement and manage Service Cloud functionality including case management, knowledge base, and automation. Oversee and streamline CI/CD processes using modern DevOps tools. Ensure adherence to coding standards, best practices, and Salesforce guidelines. Collaborate with cross-functional teams to ensure timely delivery of high-quality projects. Required Skills & Qualifications: Excellent verbal and written communication skills . Strong hands-on experience with LWC , Apex , OmniStudio , and Service Cloud . Good understanding of CI/CD pipelines and deployment strategies. Must have at least 6+ Salesforce certifications (e.g., Platform Developer I & II, OmniStudio Consultant, Service Cloud Consultant, etc.). Experience working in or with Public Sector clients/projects. Proven experience in leading Salesforce technical teams of 5–10 members.